document is greyed out

[elizabethm8067718]

I have current updates, and haven't been able to find any help with my problem.  When I open certain documents the document is "greyed out" I am running windows 10.  its also not working with the search word feature. please call me at 212-319-9092 thank you.

[try67 · Accepted solution]

Go to Edit - Preferences - Page Display and tick the "Show large images" box.

[J5FFA]

Bless you, TRY67! This suggestion of yours is the only remedy that has allowed me to view all my greyed out PDFs!

"Go to Edit - Preferences - Page Display and tick the "Show large images" box."

Just when I was about to get rid of Adobe Acrobat FOREVER, I found yours...in answer to a Windows User, no less! THANK YOU! 

This was a year old problem, with multiple downloads after individual help multiple times, have tried every one of the suggestions in here, made small changes such as this one and NOTHING worked. 

I also want to thank everyone who offered suggeestions. I appreciate your help.

I'm pretty upset that Adobe didn't have this answer first.

THANK YOU THANK YOU!