Document looks blurry after redacting

New Here ,
Mar 30, 2018 Mar 30, 2018

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Hi there,

We're using Adobe Acrobat Pro DC ver 2018.011.20038 and when we redact a document, the text becomes blurry for some reason. I've already tried reinstalling Acrobat but that didn't help.

I've looked through all the options in preferences but didn't see anything wrong.

Has anyone ever come across this issue?

Thank you

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New Here ,
Apr 09, 2018 Apr 09, 2018

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Has anyone ever come across this issue?

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New Here ,
Sep 28, 2020 Sep 28, 2020

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I have the same issue. Do you have a solution?

 

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Adobe Employee ,
May 27, 2018 May 27, 2018

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Hello Behzadt,

Sorry for the delayed response and inconvenience caused. Please install the latest patch/update of Acrobat from help>check for updates, reboot the machine and see if this brings any difference.

Reset the Acrobat's preferences once and reboot the machine, to reset the preferences, please refer to the steps mentioned in the article How to reset Acrobat Preference settings to default.

Is it specific to one PDF or with all the PDF files? Have you tried redacting any other PDF file and check if this issue is reproducible?

If it is specific to one PDF file, Is it possible to share the PDF file with us so that we can test it at our end? To share the file, please use Adobe Send feature, upload the file, share the link to files via private message only, How Do I Send Private Message

Is it a Mac or Windows machine?

Let us know how it goes and share your findings.

Regards,

Anand Sri.

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New Here ,
Mar 24, 2021 Mar 24, 2021

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This exact issue is happening to me as well.  I have a subscription based version of Adobe Pro DC and have the most up to date software.  The pages of the PDF that contain a redaction are changing from text to an image and the document becomes blurry.

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