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Documents are complete invisible in Acrobat 11 Standard

Community Beginner ,
Jun 14, 2020

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I've used Acrobat 11 Standard for years, but with a recent update it is now bizarre:  the first document opens fine, but when I open a 2nd or more everything becomes invisible. I can't see anything, not even the windows title bar. When I alt-Tab back to the 1st all is visible. But even Window select 2 makes everything invisible. Rebooting the laptop (Win 10, new HP Spectre) doesn't help.
Anyone else have this ... or have a solution?
If I thought the last update could be undone and it would work, I would do that; but don't know how.
Stew

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Documents are complete invisible in Acrobat 11 Standard

Community Beginner ,
Jun 14, 2020

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I've used Acrobat 11 Standard for years, but with a recent update it is now bizarre:  the first document opens fine, but when I open a 2nd or more everything becomes invisible. I can't see anything, not even the windows title bar. When I alt-Tab back to the 1st all is visible. But even Window select 2 makes everything invisible. Rebooting the laptop (Win 10, new HP Spectre) doesn't help.
Anyone else have this ... or have a solution?
If I thought the last update could be undone and it would work, I would do that; but don't know how.
Stew

Topics

General troubleshooting, How to

Views

85

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 14, 2020 0
Most Valuable Participant ,
Jun 14, 2020

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We're seeing a lot of these reports recently. It's most likely caused by a recent update to your OS.
Acrobat XI is outdated and barely compatible with Windows 10, so any update to the latter might "break" it.

You should make sure you update Acrobat to the latest version available (11.0.23, available here: ftp://ftp.adobe.com/pub/adobe/acrobat/win/11.x/), and maybe run it in Compatibility Mode with an earlier OS, but that's about all you can do.

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Jun 14, 2020 0
Community Beginner ,
Jun 22, 2020

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Thanks, however
  a) I have not interest or need for any "upgrade" - it adds junk and features I don't need, which get in the way of daily use ... and it is _very expensive_!

  b) that version 11.0.23 is apparently the one that is broken - how can I downgrade to the prior version, which worked just fine in Win 10?

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Jun 22, 2020 1