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DOUBLE CHARGED

New Here ,
Oct 20, 2020

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I have a monthly subscription for ADOBE ACROBAT DC PRO, but it was only on October 18 that my account was debited, and today, October 20, another monthly charge was applied to me again. I need help with this problem. Thanks.

Hi Emilio,

 

As shared that you are an Acrobat Pro DC subscriber and this is an billing issue. On public platform, we cannot discuss the user's account's and transaction details.

Kindly get in touch with our Customer Care team via Chat or Phone. Our team will help you to find out the additional charge.

  • There could be duplicate purchase
  • Or, there's a chance that your previous month's payment was skipped, that is the reason system is trying to charge twice.

It would be more clear if you'll speak to the CC team. Here's a link for support: https://helpx.adobe.com/support.html

 

Thanks,

Akanchha

 

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General troubleshooting

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DOUBLE CHARGED

New Here ,
Oct 20, 2020

Copy link to clipboard

Copied

I have a monthly subscription for ADOBE ACROBAT DC PRO, but it was only on October 18 that my account was debited, and today, October 20, another monthly charge was applied to me again. I need help with this problem. Thanks.

Hi Emilio,

 

As shared that you are an Acrobat Pro DC subscriber and this is an billing issue. On public platform, we cannot discuss the user's account's and transaction details.

Kindly get in touch with our Customer Care team via Chat or Phone. Our team will help you to find out the additional charge.

  • There could be duplicate purchase
  • Or, there's a chance that your previous month's payment was skipped, that is the reason system is trying to charge twice.

It would be more clear if you'll speak to the CC team. Here's a link for support: https://helpx.adobe.com/support.html

 

Thanks,

Akanchha

 

TOPICS
General troubleshooting

Views

27

Likes

Translate

Translate

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Oct 20, 2020 0
Adobe Employee ,
Oct 20, 2020

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Hi Emilio,

 

As shared that you are an Acrobat Pro DC subscriber and this is an billing issue. On public platform, we cannot discuss the user's account's and transaction details.

Kindly get in touch with our Customer Care team via Chat or Phone. Our team will help you to find out the additional charge.

  • There could be duplicate purchase
  • Or, there's a chance that your previous month's payment was skipped, that is the reason system is trying to charge twice.

It would be more clear if you'll speak to the CC team. Here's a link for support: https://helpx.adobe.com/support.html

 

Thanks,

Akanchha

 

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Oct 20, 2020 0