Double clicking PDFs to open doesn't work consistently when preview pane is open in explorer

Community Beginner ,
Dec 05, 2019

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Hey All, 

 

We recently finally took the plunge and updated to Acrobat DC/2017 2 weeks ago after years and years on X.  Obviously we were forced to due to our office updating to office365 and my users wanting their Acrobat tab in Outlook back.

 

In any case, on all computers, including a brand new one fresh out the box, office freshly installed on it, windows 10 freshly patched out, Acrobat fresh installed, the same problem is happening.

 

This is a law firm and our paralegals like having the Preview Pane open in their windows explorer when dealing with PDFs.  With this pane open, a simple double click on a PDF doesn't work consistently.  I go to a PDF, double click....nothing...the preview loads...i double click again...50/50 shot it might open, might not do anything.  If I press enter on the keyboard, opens instantly.

 

If I go into the Options of the windows file explorer and change the settings from double click to open a file, to single click (where it highlights on hover), same thing.  A single click of the file won't open it....another single click...it might...it might not.  So it's not a mouse, double clicking timing issue.

 

If I turn off the Preview Pane, it works as it should.  Every double click (after setting it back to double click of course), opens the file in in acrobat as it should.

 

One thing is consistent, if the Preview Pane is activated...the first double click of a file (while preview is loading in the preview pane) never opens the file in Acrobat.  

 

My searching has not led me to anyone discussing this, but this cannot possibly be unique to me and I would assume everyone could recreate this, it's just most users probably do not use the Preview Pane.

 

Please let me know what you guys think, if you can replicate it, and any ideas to fix.  

I still have a few computers here and there with X on it, and it doesn't have this problem and never did.  Thanks!

 

James

Adobe Community Professional
Correct answer by Nancy OShea | Adobe Community Professional

See screenshot from Windows File Explorer.

 

image.png

 

 

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Double clicking PDFs to open doesn't work consistently when preview pane is open in explorer

Community Beginner ,
Dec 05, 2019

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Hey All, 

 

We recently finally took the plunge and updated to Acrobat DC/2017 2 weeks ago after years and years on X.  Obviously we were forced to due to our office updating to office365 and my users wanting their Acrobat tab in Outlook back.

 

In any case, on all computers, including a brand new one fresh out the box, office freshly installed on it, windows 10 freshly patched out, Acrobat fresh installed, the same problem is happening.

 

This is a law firm and our paralegals like having the Preview Pane open in their windows explorer when dealing with PDFs.  With this pane open, a simple double click on a PDF doesn't work consistently.  I go to a PDF, double click....nothing...the preview loads...i double click again...50/50 shot it might open, might not do anything.  If I press enter on the keyboard, opens instantly.

 

If I go into the Options of the windows file explorer and change the settings from double click to open a file, to single click (where it highlights on hover), same thing.  A single click of the file won't open it....another single click...it might...it might not.  So it's not a mouse, double clicking timing issue.

 

If I turn off the Preview Pane, it works as it should.  Every double click (after setting it back to double click of course), opens the file in in acrobat as it should.

 

One thing is consistent, if the Preview Pane is activated...the first double click of a file (while preview is loading in the preview pane) never opens the file in Acrobat.  

 

My searching has not led me to anyone discussing this, but this cannot possibly be unique to me and I would assume everyone could recreate this, it's just most users probably do not use the Preview Pane.

 

Please let me know what you guys think, if you can replicate it, and any ideas to fix.  

I still have a few computers here and there with X on it, and it doesn't have this problem and never did.  Thanks!

 

James

Adobe Community Professional
Correct answer by Nancy OShea | Adobe Community Professional

See screenshot from Windows File Explorer.

 

image.png

 

 

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Dec 05, 2019 0
Adobe Community Professional ,
Dec 05, 2019

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You probably have more than one PDF viewer available on your system.   Try associating PDF file types with the latest Adobe Acrobat from your OS settings.  Or simply open Acrobat first.  Then right click on PDF in Windows File Explorer and select Open with Adobe Acrobat.

 

 

 

 

 

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Dec 05, 2019 0
Community Beginner ,
Dec 06, 2019

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No, all those obvious things are fine.  PDF is associated fine.

 

If I turn off the preview pane and double click, each file I double click on opens perfectly fine in Acrobat 2017.

 

If I turn on the preview pane....it might open...it might not.  If I keep double clicking on a file..maybe the 2nd or 3rd double click...it will open.

 

I'm an IT professional, the basic stuff has been tested.  I have a few other peers looking into this.  The last thing we did was disabled the preview via registry, so the preview pane is turned on, but the preview isn't showing anything...and that problem is not there.

 

I had another friend who is an IT person and his company just uses Acrobat 2017 standard, he tried it and his does the same thing.

 

So I invite you to do it on your machine.  Open up your windows explorer...go to a directory full of PDFs, turn on the preview pane in explorer, and start double clicking PDFs and see how many of yours do not register and open.  It makes you think maybe you are misclicking, but you aren't.  It is a problem beyond just my environment.

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Dec 06, 2019 1
Community Beginner ,
Dec 06, 2019

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Additionally, I can associate PDF to any app, not just acrobat, and the problem occurs.

 

It's something to do with whatever part of Acrobat 2017 allows the preview function to work in explorer.

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Dec 06, 2019 0
New Here ,
Dec 16, 2019

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I am expereincing exactly the same issue. The practice of double-clicking on PDF's immediatly to open seems to be inhibited because the preview pane is loading.  Some pdf's will not load on a double-click.  They require a second double-click.  Unfortunately my practive now is to click on the PDF and then double click.  I would like to turn off the scrolling feature of the preview pane to reduce processing and see if I can get the double-click to load all PDF's back.

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Dec 16, 2019 0
New Here ,
Jan 27, 2020

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Has anyone found a fix for this? The computers I've worked on have the file associations set correctly.

 

-J

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Jan 27, 2020 0
New Here ,
Mar 12, 2020

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Having the same issue here. My IT department would's believe me until they saw it for themselves. Have you found a solution? And one that is different than "close the preview pane"?

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Mar 12, 2020 0
New Here ,
Apr 07, 2020

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I'm having the same issue. As an engineer who has been there from 100% paper documents to COVID-19 working from home situation, the reliance on PDFs is critical. This small thing breaks the flow of concentration. I have notice other Windows delays since an upgrade a while ago. In Outlook there is a pause in response when you mark an emial as "read" or "unread". Possibly this is a Windows OS thing and not just an Adobe thing.

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Apr 07, 2020 0