Downloaded Adobe Acrobat Standard 2020 and still can't view a PDF

Community Beginner ,
Jan 15, 2021 Jan 15, 2021

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Help! I just spent $419.99 to buy the Adobe Acrobat Standard 2020 so I could download and open documents from Veterans Affairs but everytime I tried to open the download I get an error message saying that I need Adobe Reader 8 or higher. I have even tried restarting my computer. I am ready to pull my hair out!

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General troubleshooting

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Community Beginner , Jan 24, 2021 Jan 24, 2021
Okay, I finally got it to work. When I download the document from the Veterans Affairs site instead of clicking on "open file", I click on the three dots beside the file name. Then I choose the "open with system viewer" option and it then opens up the document. Thanks to everyone who helped me out.

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Adobe Community Professional ,
Jan 15, 2021 Jan 15, 2021

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Does you open the document in a browser or Adobe Acrobat?

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Community Beginner ,
Jan 16, 2021 Jan 16, 2021

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I opened it in the browser.

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Adobe Community Professional ,
Jan 16, 2021 Jan 16, 2021

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Download the document and open it in Acrobat Reader or Adobe Acrobat.

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Most Valuable Participant ,
Jan 16, 2021 Jan 16, 2021

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You can view PDF files using the free Reader. You don't need Acrobat for that!

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Community Beginner ,
Jan 16, 2021 Jan 16, 2021

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Not true. I had the free Adobe reader and it didn't work. I used to have the Adobe Acrobat DC Pro but I discontinued it because it was costing me $20 every month for the subscription. I had forgotten that I had installed it so I could open up the PDF documents from the Veterans Affairs website. 

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Community Beginner ,
Jan 24, 2021 Jan 24, 2021

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Okay, I finally got it to work. When I download the document from the Veterans Affairs site instead of clicking on "open file", I click on the three dots beside the file name. Then I choose the "open with system viewer" option and it then opens up the document. Thanks to everyone who helped me out.

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