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Downloading issues

New Here ,
May 22, 2019

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Hi All,

I was wondering if you could help me.

All of the sudden I started having issues with downloading files once they are converted. There is no issue with the conversion as it uploads the file onto the cloud, but I cannot download it in any way - either from within an app or from the document cloud.

I am only downloading one file at the time(8kb), the following error keeps popping up :

"Download error

Exceeded maximum number of files (50) or total size (100 MB)."

I am only downloading one file at the time that has 8kb so a bit confused.

Would you be able to help as I'm currently unable to use the product?

Thanks,

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Edit and convert PDFs

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Downloading issues

New Here ,
May 22, 2019

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Hi All,

I was wondering if you could help me.

All of the sudden I started having issues with downloading files once they are converted. There is no issue with the conversion as it uploads the file onto the cloud, but I cannot download it in any way - either from within an app or from the document cloud.

I am only downloading one file at the time(8kb), the following error keeps popping up :

"Download error

Exceeded maximum number of files (50) or total size (100 MB)."

I am only downloading one file at the time that has 8kb so a bit confused.

Would you be able to help as I'm currently unable to use the product?

Thanks,

Topics

Edit and convert PDFs

Views

335

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Adobe Employee ,
May 23, 2019

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Hi Fairfax,

Looking at the description given above, you get the download error when trying to save the document uploaded on Document Cloud storage. However, there isn't any trouble uploading them on cloud?

This is strange, generally this error appears while uploading the document to the Document Cloud because Document Cloud services allow you to upload and convert files that are up to 100 MB.

Where exactly you save the downloaded files? What is the default location set from your browser? Go to the document cloud web and check the files storage there. Try making some space and check again.

Use a different web browser and login on using URL Adobe Document Cloud 

Thanks,

Akanchha

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New Here ,
Jun 03, 2019

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Hi Akancha,

There isn't any problem with uploading them on the cloud, I've just tried again.

I'm saving files in a default 'downloads' folder, I have changed it to other folder and still wouldn't work. Same error all over again.

I have removed all the files off the cloud now but error is still there.

I really don't know what to do..

Thanks,

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New Here ,
Jun 21, 2019

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Any other trouble shooting steps.  This didn't work for me as well.

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New Here ,
Jun 24, 2019

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Any other trouble shooting steps.  This didn't work for me as well.

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Adobe Employee ,
Jun 26, 2019

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Hi All,

I apologize for the delay in response to your last message.

Can you share the screenshot of the error message, along with the entire page which should have the web URL at the top. If uploading isn't causing any trouble, then downloading the file shouldn't be an issue too.

I have removed all the files off the cloud now but error is still there.

If you have removed all the files from cloud, then which file you are trying to download now? Have you uploaded a new one and tried that?

Is it possible to make a quick screen recording of your workflow and share that with us? Reason for the ask, this issue is not reproducible at our end and not reported majorly, so we're trying to get the root cause of the problem.

https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

Thanks,

Akanchha

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New Here ,
Jun 03, 2020

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Hi,

I have the same problem as you. "Downloading error: Exceeded maximum number of files (50) or total size (100 MB)."

I try to download 27 excel files converted from PDFs. each file has a maximum of 60-70KB, which means a maximum total size of, say, 2MB, maybe 2,5MB in the worst scenario. Yet this message keeps appearing.

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New Here ,
Jun 03, 2020

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And two hours later it worked, somehow.

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