Downloded PDF shows empty fillable entries

New Here ,
Jan 15, 2021 Jan 15, 2021

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Viewing a document on Outlook shows all the fillable entries are filled.

Downloading it and opening in Acrobat Pro DC shows those entry fields are empty.

Exporting the document to Word shows the contents of the filled entries.

Any suggestions?

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General troubleshooting

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Adobe Community Professional ,
Jan 16, 2021 Jan 16, 2021

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What can you see when you mouse click into the fields?

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