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Drawings not visible on Acrobat

New Here ,
Aug 13, 2020

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I used the drawing tool on the OneDrive pdf viewer/editor to do my homework on my tablet. 

 

When I saved it, I tried to open it on my computer's Acrobat and found that the drawings were incomplete and there is an error message. 

Haziq0D44_0-1597382516957.png

 

I opened on chrome and the drawings were visible again. 

Haziq0D44_1-1597382550466.png

 

I tried opening the file on my tablet using the Acrobat app too and the same issue occured. Seems like the problem only exists when I open with Acrobat.

 

Anyone knows why?

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Comment review and collaborate PDF, Edit and convert PDFs, General troubleshooting

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Drawings not visible on Acrobat

New Here ,
Aug 13, 2020

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I used the drawing tool on the OneDrive pdf viewer/editor to do my homework on my tablet. 

 

When I saved it, I tried to open it on my computer's Acrobat and found that the drawings were incomplete and there is an error message. 

Haziq0D44_0-1597382516957.png

 

I opened on chrome and the drawings were visible again. 

Haziq0D44_1-1597382550466.png

 

I tried opening the file on my tablet using the Acrobat app too and the same issue occured. Seems like the problem only exists when I open with Acrobat.

 

Anyone knows why?

TOPICS
Comment review and collaborate PDF, Edit and convert PDFs, General troubleshooting

Views

37

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Aug 13, 2020 0
Adobe Community Professional ,
Aug 13, 2020

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There is a error on the page. Acrobat Reader doesn't ignores this error.

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Aug 13, 2020 0
New Here ,
Aug 14, 2020

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Thanks for the prompt reply Bernd. 

 

How should I go about troubleshooting this such that I can see my drawings clearly on Acrobat?

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Aug 14, 2020 0
arvindy LATEST
Adobe Employee ,
Aug 21, 2020

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Hi Haziq993,

Could you please slightly move the incomplete Annotation in Acrobat Desktop and see if it resolves the issue?

 If you click on the annotation, a selection box will appear around it. If you move the selection box, the issue should be fixed. If you save then the annotation should render properly in future as well. But, the annotation position will be affected by this.

Kindly let us know if it helps.

 

Regards,

Arvind

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Aug 21, 2020 0