DW003: Third party payload installer Adobe Acrobat\Setup.exe failed with exit code: 1603

Report · Mar 17, 2021

We created a Adobe Acrobat package via the admin console, wan't to "update" Acrobat from 19.x to new 21.x via SCCM. We tried to run the setup without removing 19.x first, this failed. Now i created this:

Steps:
1: AdbeArCleaner.exe /Silent /Product=0 /CleanLevel=1 /ScanForOthers=1
2: shutdown.exe -r -t 0
3: Build\setup.exe --silent
Acrobat is removed succesfull but the installation failed. This is the log:

 *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
03/17/21 15:04:35:948 | [INFO] | | OOBE | DE | | | | 6312 | START - Installer Session
03/17/21 15:04:35:948 | [INFO] | | OOBE | DE | | | | 6312 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
03/17/21 15:04:35:948 | [INFO] | | OOBE | DE | | | | 6312 | RIBS version: 9.0.0.65
03/17/21 15:04:35:948 | [INFO] | | OOBE | DE | | | | 6312 | Win OS version: 10.0.0.0 64 bit Type: 1
03/17/21 15:04:35:948 | [INFO] | | OOBE | DE | | | | 6312 | ::START TIMER:: [Total Timer]
03/17/21 15:04:35:948 | [INFO] | | OOBE | DE | | | | 6312 | CHECK: Single instance running
03/17/21 15:04:35:948 | [INFO] | | OOBE | DE | | | | 6312 | CHECK : Credentials
03/17/21 15:04:35:948 | [INFO] | | OOBE | DE | | | | 6312 | Load Deployment File
03/17/21 15:04:35:948 | [INFO] | | OOBE | DE | | | | 6312 | ##### Running in Non RIBS Mode #####
03/17/21 15:04:35:948 | [INFO] | | OOBE | DE | | | | 6312 | Create Required Folders
03/17/21 15:04:35:948 | [INFO] | | OOBE | DE | | | | 6312 | Assuming install mode
03/17/21 15:04:35:948 | [INFO] | | OOBE | DE | | | | 6312 | Looking up install source path
03/17/21 15:04:35:948 | [INFO] | | OOBE | DE | | | | 6312 | Skipping Media DB sync in non ribs mode
03/17/21 15:04:35:948 | [INFO] | | OOBE | DE | | | | 6312 | ##### Running EDT Workflow #####
03/17/21 15:04:35:948 | [INFO] | | OOBE | DE | | | | 6312 | Ready to initialize session to start with ...
03/17/21 15:04:35:948 | [INFO] | | OOBE | DE | | | | 6312 | ::START TIMER:: [CreatePayloadSession]
03/17/21 15:04:35:948 | [INFO] | | OOBE | DE | | | | 6312 | -------------------- BEGIN - Updating Media Sources - BEGIN --------------------
03/17/21 15:04:35:948 | [INFO] | | OOBE | DE | | | | 6312 | Updated source path: C:\WINDOWS\ccmcache\fu\Build\Setup\APRO21.0
03/17/21 15:04:35:948 | [INFO] | | OOBE | DE | | | | 6312 | Updating media info for: Adobe Acrobat\Setup.exe_21.001.20135
03/17/21 15:04:35:948 | [INFO] | | OOBE | DE | | | | 6312 | NOTE: Ignoring media info and setting media path as: C:\WINDOWS\ccmcache\fu\Build\Setup\APRO21.0\Adobe Acrobat\Setup.exe
03/17/21 15:04:35:948 | [INFO] | | OOBE | DE | | | | 6312 | Type: 0, Volume Order: 1, Media Name:
Path: C:\WINDOWS\ccmcache\fu\Build\Setup\APRO21.0\Adobe Acrobat\Setup.exe
03/17/21 15:04:35:948 | [INFO] | | OOBE | DE | | | | 6312 | -------------------- END - Updating Media Sources - END --------------------
03/17/21 15:04:35:948 | [INFO] | | OOBE | DE | | | | 6312 | Supported RIBS version range: [0.0.0.0,9.0.0.65]
03/17/21 15:04:35:948 | [INFO] | | OOBE | DE | | | | 6312 | ----------------- CreatePayloadSession: machine is x64 ---------------
03/17/21 15:04:35:948 | [INFO] | | OOBE | DE | | | | 6312 | ______ Verify Dependency Subscribers ______
03/17/21 15:04:35:948 | [INFO] | | OOBE | DE | | | | 6312 | BEGIN Operation order for all session payloads: mediaGroup (requires,satisfies)
03/17/21 15:04:35:948 | [INFO] | | OOBE | DE | | | | 6312 | Adobe Acrobat DC 21.1.20135.0 Adobe Acrobat\Setup.exe_21.001.20135: 0 (0,0)
03/17/21 15:04:35:948 | [INFO] | | OOBE | DE | | | | 6312 | END Operation order for all session payloads: mediaGroup (requires,satisfies)
03/17/21 15:04:35:948 | [INFO] | | OOBE | DE | | | | 6312 | Setting property "deploymentFile" to: C:\WINDOWS\TEMP\\{BFDAA450-BA9C-4C6B-A0A5-68B125323580}
03/17/21 15:04:35:948 | [INFO] | | OOBE | DE | | | | 6312 | Setting property "edtWorkflow" to: 1
03/17/21 15:04:35:948 | [INFO] | | OOBE | DE | | | | 6312 | Setting property "installLanguage" to: nl_NL
03/17/21 15:04:35:948 | [INFO] | | OOBE | DE | | | | 6312 | Attempting to find the selected language in the set of available payload languages
03/17/21 15:04:35:948 | [INFO] | | OOBE | DE | | | | 6312 | Setting property "installSourcePath" to: C:\WINDOWS\ccmcache\fu\Build\Setup\APRO21.0
03/17/21 15:04:35:948 | [INFO] | | OOBE | DE | | | | 6312 | Setting property "nonRIBSMode" to: 1
03/17/21 15:04:35:948 | [INFO] | | OOBE | DE | | | | 6312 | Setting property "proxyFile" to: C:\WINDOWS\ccmcache\fu\Build\Setup\APRO21.0\proxy.xml
03/17/21 15:04:35:948 | [INFO] | | OOBE | DE | | | | 6312 | Overwrite property "edtWorkflow" to: 1
03/17/21 15:04:35:948 | [INFO] | | OOBE | DE | | | | 6312 | Overwrite property "installLanguage" to: nl_NL
03/17/21 15:04:35:948 | [INFO] | | OOBE | DE | | | | 6312 | Overwrite property "nonRIBSMode" to: 1
03/17/21 15:04:35:948 | [INFO] | | OOBE | DE | | | | 6312 | Overwrite property "proxyFile" to: C:\WINDOWS\ccmcache\fu\Build\Setup\APRO21.0\proxy.xml
03/17/21 15:04:35:948 | [INFO] | | OOBE | DE | | | | 6312 | Found payload actions:
03/17/21 15:04:35:948 | [INFO] | | OOBE | DE | | | | 6312 | Deciding what installer mode to use...
03/17/21 15:04:35:948 | [INFO] | | OOBE | DE | | | | 6312 | BEGIN Setting requested payload actions
03/17/21 15:04:35:948 | [INFO] | | OOBE | DE | | | | 6312 | Value returned on lookup of payload: Adobe Acrobat DC 21.1.20135.0 Adobe Acrobat\Setup.exe_21.001.20135 is: false
03/17/21 15:04:35:948 | [INFO] | | OOBE | DE | | | | 6312 | Action string for Adobe Acrobat DC 21.1.20135.0 Adobe Acrobat\Setup.exe_21.001.20135 is install
03/17/21 15:04:35:948 | [INFO] | | OOBE | DE | | | | 6312 | END Setting requested payload actions
03/17/21 15:04:36:010 | [INFO] | | OOBE | DE | | | | 6312 | Collected advanced path check information for INSTALLDIR
03/17/21 15:04:36:010 | [INFO] | | OOBE | DE | | | | 6312 | INSTALLDIR is a well-formed path
03/17/21 15:04:36:010 | [INFO] | | OOBE | DE | | | | 6312 | INSTALLDIR is not the root path
03/17/21 15:04:36:010 | [INFO] | | OOBE | DE | | | | 6312 | INSTALLDIR is on a local volume
03/17/21 15:04:36:010 | [INFO] | | OOBE | DE | | | | 6312 | INSTALLDIR is on a writable volume
03/17/21 15:04:36:010 | [INFO] | | OOBE | DE | | | | 6312 | INSTALLDIR is not on a case sensitive volume
03/17/21 15:04:36:010 | [INFO] | | OOBE | DE | | | | 6312 | INSTALLDIR passed path basic path validation: C:\Program Files (x86)\Adobe
03/17/21 15:04:36:510 | [INFO] | | OOBE | DE | | | | 6312 | Call PreSession Custom Hook
03/17/21 15:04:36:510 | [INFO] | | OOBE | DE | | | | 6312 | BEGIN InstallOperationsQueue Unordered operations
03/17/21 15:04:36:510 | [INFO] | | OOBE | DE | | | | 6312 | Adobe Acrobat DC 21.1.20135.0 Adobe Acrobat\Setup.exe_21.001.20135: with operation install
03/17/21 15:04:36:510 | [INFO] | | OOBE | DE | | | | 6312 | END InstallOperationsQueue Unordered operations
03/17/21 15:04:36:510 | [INFO] | | OOBE | DE | | | | 6312 | BEGIN InstallOperationsQueue Ordered operations
03/17/21 15:04:36:510 | [INFO] | | OOBE | DE | | | | 6312 | Adobe Acrobat DC 21.1.20135.0 Adobe Acrobat\Setup.exe_21.001.20135: with operation install
03/17/21 15:04:36:510 | [INFO] | | OOBE | DE | | | | 6312 | END InstallOperationsQueue Ordered operations
03/17/21 15:04:37:010 | [INFO] | | OOBE | DE | | | | 6312 | Calling the custom action code for pre-install for payload Adobe Acrobat DC 21.1.20135.0 Adobe Acrobat\Setup.exe_21.001.20135
03/17/21 15:04:37:010 | [INFO] | | OOBE | DE | | | | 6312 | ::START TIMER:: [Payload Operation :Adobe Acrobat\Setup.exe_21.001.20135]
03/17/21 15:04:37:010 | [INFO] | | OOBE | DE | | | | 6300 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
03/17/21 15:04:37:010 | [INFO] | | OOBE | DE | | | | 6300 | Installer Operation: InstallThirdPartyPayloadOperation
03/17/21 15:04:37:010 | [INFO] | | OOBE | DE | | | | 6300 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
03/17/21 15:04:37:010 | [INFO] | | OOBE | DE | | | | 6300 | Installing third party payload
03/17/21 15:04:37:010 | [INFO] | | OOBE | DE | | | | 6300 | Third party application path:C:\WINDOWS\ccmcache\fu\Build\Setup\APRO21.0\Adobe Acrobat\Setup.exe
03/17/21 15:04:37:010 | [INFO] | | OOBE | DE | | | | 6300 | CommandLine: /sALL /sPP /re /sMutexTimeout "5" /sl "nl_NL" /msi INSTALLDIR="C:\Program Files (x86)\Adobe\Acrobat DC" EULA_ACCEPT="YES" SUITEMODE=1 OWNERSHIP_STATE=1 LANG_LIST="nl_NL" AS_DISABLE_LEGACY_COLOR=1 IGNOREAAM=1 REMOVE_PREVIOUS=NO PRODUCT_SOURCE=CCDA ENFORCE_NGL=1
03/17/21 15:05:33:326 | [INFO] | | OOBE | DE | | | | 6300 | Third party payload completed. Testing return code: 1603
03/17/21 15:05:33:326 | [ERROR] | | OOBE | DE | | | | 6300 | DW071:
03/17/21 15:05:33:326 | [ERROR] | | OOBE | DE | | | | 6300 | DW003: Third party payload installer Adobe Acrobat\Setup.exe failed with exit code: 1603
03/17/21 15:05:33:342 | [INFO] | | OOBE | DE | | | | 6312 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*
03/17/21 15:05:33:342 | [INFO] | | OOBE | DE | | | | 6312 | :: END TIMER :: [Payload Operation :Adobe Acrobat\Setup.exe_21.001.20135] took 56318 milliseconds (56.318 seconds) DTR = 18.6086 KBPS (0.0181725 MBPS)
03/17/21 15:05:33:342 | [INFO] | | OOBE | DE | | | | 6312 | Calling the ROLLBACK custom action code for pre-install for payload Adobe Acrobat DC 21.1.20135.0 Adobe Acrobat\Setup.exe_21.001.20135
03/17/21 15:05:33:342 | [INFO] | | OOBE | DE | | | | 6312 | No operation. We're done:
03/17/21 15:05:35:360 | [INFO] | | OOBE | DE | | | | 6312 | Total components installed: 0
03/17/21 15:05:35:360 | [INFO] | | OOBE | DE | | | | 6312 | Total components repaired: 0
03/17/21 15:05:35:360 | [INFO] | | OOBE | DE | | | | 6312 | Total components removed: 0
03/17/21 15:05:35:360 | [WARN] | | OOBE | DE | | | | 6312 | DW050: The following payload errors were found during install:
03/17/21 15:05:35:360 | [WARN] | | OOBE | DE | | | | 6312 | DW050: - Adobe Acrobat DC: Install failed
03/17/21 15:05:35:360 | [INFO] | | OOBE | DE | | | | 6312 | Call PostSession Custom Hook
03/17/21 15:05:35:360 | [INFO] | | OOBE | DE | | | | 6312 | :: END TIMER :: [Total Timer] took 59413.5 milliseconds (59.4135 seconds) DTR = 24.9775 KBPS (0.0243921 MBPS)
03/17/21 15:05:36:363 | [INFO] | | OOBE | DE | | | | 6312 | -------------------------------------- Summary --------------------------------------
03/17/21 15:05:36:363 | [INFO] | | OOBE | DE | | | | 6312 | - 0 fatal error(s), 2 error(s)
03/17/21 15:05:36:363 | [INFO] | | OOBE | DE | | | | 6312 | Win OS version: 10.0.0.0 64 bit Type: 1
03/17/21 15:05:36:363 | [INFO] | | OOBE | DE | | | | 6312 |
03/17/21 15:05:36:363 | [INFO] | | OOBE | DE | | | | 6312 | ----------- Payload: Adobe Acrobat DC 21.1.20135.0 Adobe Acrobat\Setup.exe_21.001.20135 -----------
03/17/21 15:05:36:363 | [INFO] | | OOBE | DE | | | | 6312 | ERROR: DW071:
03/17/21 15:05:36:363 | [INFO] | | OOBE | DE | | | | 6312 | ERROR: DW003: Third party payload installer Adobe Acrobat\Setup.exe failed with exit code: 1603
03/17/21 15:05:36:363 | [INFO] | | OOBE | DE | | | | 6312 |
03/17/21 15:05:36:363 | [INFO] | | OOBE | DE | | | | 6312 | Please search the above error string(s) to find when the error occurred.
03/17/21 15:05:36:363 | [INFO] | | OOBE | DE | | | | 6312 | These errors resulted in installer Exit Code mentioned below.
03/17/21 15:05:36:363 | [INFO] | | OOBE | DE | | | | 6312 | -------------------------------------------------------------------------------------
03/17/21 15:05:36:363 | [INFO] | | OOBE | DE | | | | 6312 |
03/17/21 15:05:36:363 | [INFO] | | OOBE | DE | | | | 6312 | Exit Code: 7 - Unable to complete Silent workflow.
03/17/21 15:05:36:363 | [INFO] | | OOBE | DE | | | | 6312 | Please see specific errors for troubleshooting. For example, ERROR: DW003, DW071 ...
03/17/21 15:05:36:363 | [INFO] | | OOBE | DE | | | | 6312 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
03/17/21 15:05:36:363 | [INFO] | | OOBE | DE | | | | 6312 | END - Installer Session
03/17/21 15:05:36:363 | [INFO] | | OOBE | DE | | | | 6312 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

What can be the problem? How can we beform the update to Acrobat 21.x?

Adobe Community

DW003: Third party payload installer Adobe Acrobat\Setup.exe failed with exit code: 1603