Edit error: An error occurred in the Paper Capture recognition service

New Here ,
Mar 18, 2021 Mar 18, 2021

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Please help:
Adobe Acrobat Pro DC during editing task: An error occurred in the Paper Capture recognition service.
Acrobat-e - Access point not found.
The procedure entry point cannot be found in a DLL.
Update-will not be good, uninstall + re-establish-not good.
What can be done?
Thanks:
Joseph

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Edit and convert PDFs

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Adobe Employee ,
Mar 18, 2021 Mar 18, 2021

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Hi Joseph!

 

Thank you for reaching out and sorry about the trouble.

 

As you are experiencing an issue with the Paper Capture recognition service, please try the troubleshooting steps suggested in the following help document: https://helpx.adobe.com/acrobat/kb/acrobat-could-access-recognition-service.html. Check if that helps. 

 

If you are receiving a different error or an issue when using the editing feature, could you please share the screenshot of the error message? Share the steps you do that result in the error.

Also, share the Acrobat Pro DC and OS version used on the machine.

 

Let us know how it goes.

 

Thanks,

Meenakshi

 

 

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