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emailing documents

Community Beginner ,
Aug 21, 2020

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I had a computer issue and had to reinstall Windows and then all my programs.  I previously was able to click the email envelope in an Adobe document and it automatically opened a "new email" in Outlook with the document attached and the document still visible.   Took me a bit to figure out how to skip the extra steps to have it attached to an Outlook email message.  But now, I click the envelope and the PDF flashes those old steps, then the PDF disappears behind my other windows, and then the email window pops up.  I can get the PDF visible again by then clicking on the icon for Adobe, but it's a pain in the butt.  Did I not set it up correctly by making Outlook my default application?  Or is there another setting I am not seeing?

 

Can someone give me a refresher?

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emailing documents

Community Beginner ,
Aug 21, 2020

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I had a computer issue and had to reinstall Windows and then all my programs.  I previously was able to click the email envelope in an Adobe document and it automatically opened a "new email" in Outlook with the document attached and the document still visible.   Took me a bit to figure out how to skip the extra steps to have it attached to an Outlook email message.  But now, I click the envelope and the PDF flashes those old steps, then the PDF disappears behind my other windows, and then the email window pops up.  I can get the PDF visible again by then clicking on the icon for Adobe, but it's a pain in the butt.  Did I not set it up correctly by making Outlook my default application?  Or is there another setting I am not seeing?

 

Can someone give me a refresher?

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Aug 21, 2020 0
ls_rbls LATEST
Adobe Community Professional ,
Aug 22, 2020

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I'm thinking that, maybe, you need to set MS Outlook as the default email client in MS Widnows again (if you have more than one email client installed).

 

Also see slides below :

 

emailclient.png

 

If you're using MS Windows 10, the recommended default email app is "Mail".

 

Make sure that MS Outlook is indeed the default email client in Acrobat and not a webmail service client nor the MS Mail app.

 

emailclient2.png

 

 

 

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Aug 22, 2020 0