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Emailing from within Acrobat Pro DC

Community Beginner ,
Oct 24, 2017

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After one of the recent updates, we lost our ability to send pdf files via email from within Acrobat.  We are using the Microsoft Outlook client for email and when we click the envelope icon on the Acrobat toolbar, nothing happens. 

Any thoughts?

Correct answer by robkassab | Community Beginner

Found a solution:  Open Programs and Features and select the Repair option for Microsoft Office.  Run the repair and restart.  The email feature in Acrobat will now work.

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Emailing from within Acrobat Pro DC

Community Beginner ,
Oct 24, 2017

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After one of the recent updates, we lost our ability to send pdf files via email from within Acrobat.  We are using the Microsoft Outlook client for email and when we click the envelope icon on the Acrobat toolbar, nothing happens. 

Any thoughts?

Correct answer by robkassab | Community Beginner

Found a solution:  Open Programs and Features and select the Repair option for Microsoft Office.  Run the repair and restart.  The email feature in Acrobat will now work.

TOPICS
General troubleshooting

Views

31.3K

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Oct 24, 2017 0
Adobe Employee ,
Oct 24, 2017

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Hello Brettb,

We apologize for the inconvenience caused to you. As per the description above, you are not able to send PDF files via email function in Acrobat Pro DC, Is that correct?

Please refer to the following links which discuss  the similar issue and try the steps from the link

Why can't I send pdf as an attachment to an  email in Adobe Acrobat Reader DC from the program using...

Reader DC "send file as e-mail attachment" button not working: Outlook 2016

You may also refer to Sharing PDFs Link: https://helpx.adobe.com/acrobat/using/sharing-pdfs.html

Hope this helps, and keep us posted with the results.

Regards,

Anand Sri.

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Oct 24, 2017 0
Community Beginner ,
Oct 24, 2017

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Thank you.  When I click on either of those links, they to take me back to this discussion, rather than some other discussion.

Brett

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Oct 24, 2017 0
Community Beginner ,
Oct 24, 2017

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I see that this same issue created lots of attention a year ago.  In the thread, there is talk that a patch was coming out to resolve the issue.  But I will still go through the recommended process.  I am running Win 10 64-bit, but how do I know which version 32 or 64) of Adobe Pro DC I am running?  I don't see it in the Help>About screen.

Thanks again,

Brett

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Oct 24, 2017 0
Adobe Employee ,
Oct 24, 2017

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Oct 24, 2017 0
Adobe Employee ,
Oct 24, 2017

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Hi Brett,

To check the dot version installed  of Acrobat, navigate to Help>About Adobe Acrobat Pro DC, and you can also refer to Identify the product and its version for Acrobat and Reader DC Link: https://helpx.adobe.com/acrobat/kb/identify-product-version.html

If you want to check the released versions according to date, refer to Overview — Acrobat and Adobe Reader Release Notes  Link: http://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotes/index.html and can download the latest version accordingly.

Please share the dot version of Acrobat installed.

Anand Sri.

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Oct 24, 2017 0
Community Beginner ,
Oct 24, 2017

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Thank you.  I know that I am using Adobe Acrobat Pro DC, but the Help >> About screen does not tell me the bit version (32 or 64).  Can you tell from this screenshot, which bit I am running?

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Oct 24, 2017 0
Adobe Employee ,
Oct 24, 2017

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The screenshot shows that the version of Adobe Acrobat Pro DC 2015 Classic Version 2015.006.30355. the last update

And Acrobat Pro DC is a 32-bit application that can run and has been tested on 64-bit versions of Microsoft operating system.

You may also refer to Adobe 64-bit support

Regards,

Anand Sri.

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Oct 24, 2017 0
Community Beginner ,
Oct 24, 2017

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I applied the 32-bit Registry update from October of 2016, but that is not resolving my issue.  When I click on the email icon inside of Adobe Acrobat Pro DC, I get the little spinning blue circle for a moment and then it goes away.

The resolution from the links you provided does not seem to be a resolution for our issue.

Thank you,

Brett

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Oct 24, 2017 0
Adobe Employee ,
Oct 27, 2017

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Hello Brett,

Please uninstall and reinstall the Acrobat and check.

Let us know how it goes.

Regards,

Anand Sri.

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Oct 27, 2017 0