I am sending editable PDF templates to my clients with specified form fields for them to fill out. I have formatted these Form Fields with specific text properties but for some reason these properties disappear when my clients input their own information to the fields. I am setting these properties directly from the Form Properties in Adobe Reader Pro - and they are filling out these forms with the free version of Reader DC.
Can anyone suggest what I or the client may be doing wrong to make this happen? I am using standard fonts ( Times New Roman, Minion Pro ) but it seems to always change to Helvetica or Myriad Pro.
All fonts are embedded except the "base" fonts (Times, Helvetica and Courier). In the list of available fonts you should see a line after these fonts: choose any font below the line and it will always, and must be, embedded.
If the client files are messed up they may be using something other than Adobe Reader/Acrobat Reader to fill them. Many apps claim to fill forms, many mess them up.
Are you 100% sure they're opening the file in Reader, and not using some other application, or inside a browser window? Ask them for screenshots. You can't trust their word on it... We've seen it happen many times in the past where people think they're using one thing when in fact they're not.
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