Error 140000 on updating Acrobat

Community Beginner ,
Feb 27, 2019 Feb 27, 2019

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The only solution I can find is uninstall/reinstall.  Have done that.  Still get error 140000.  Vulnerabilities in password is a serious thing.  I would definitely like to keep up to date with patches.  No help available on this so far.

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Install update and subscribe to Acrobat

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Adobe Employee , Mar 01, 2019 Mar 01, 2019
Hi All,Mean while try accessing the ftp server and installing the updates directly.The updates are all available here: ftp://ftp.adobe.com/pub/adobe/acrobat/win/10.x/ Let us know if it still doesn't work.Thanks,Akanchha

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Adobe Employee ,
Feb 27, 2019 Feb 27, 2019

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Hey Clayc, 

Sorry to hear about the trouble. Which version of Acrobat you are referring here, is it Acrobat DC?

If there is any trouble installing the latest patch updating the application to current version, then you may use the cleaner tool to remove the existing version and application's old traces.

Cleaner tool: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs 

Once done, you may refer to the link Download and install Acrobat DC subscription  and download Acrobat.

Check whether you have got the latest patch installed or not- DC Release Notes — Release Notes for Acrobat DC Products

Let us know how it goes.

Regards,

Akanchha

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New Here ,
Apr 11, 2019 Apr 11, 2019

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I have had the same problem. My windows is 7 and my Acrobat version is 9.5.5. What could be happening?

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Advocate ,
Feb 27, 2019 Feb 27, 2019

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Can you describe the case\workflow in which you receive this error? Can you provide any image of the error?

If you have a Proxy setup in your network, it is possible that this specific Proxy type is not supported by Acrobat updater.

If that is the case, you might have to install updates manually.

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New Here ,
Feb 28, 2019 Feb 28, 2019

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I  have the same problem.  I click on Help, check for updates, screen shot below.

It used to work perfectly

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Advocate ,
Feb 28, 2019 Feb 28, 2019

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Can you please locate AdobeARM.log file in the current User Temp folder and send it to me in the private message?

Please do not post the file content here.

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Community Beginner ,
Feb 28, 2019 Feb 28, 2019

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I'm also having the same issue with three different computers/users in my organization.  I have private messaged you with the contents of AdobeARM.log.  Thanks for your help in advance!!!

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New Here ,
Feb 28, 2019 Feb 28, 2019

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I copied and pasted the contents of the log to you by private message

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Advocate ,
Feb 28, 2019 Feb 28, 2019

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Thank you frank,

There seems to be temporary issue with Updater manifests. Should be resolved in a day or two.

Just a note - Acrobat X and Acrobat XI no longer supported and no more updates are available for these products. If you are on the latest versions, you should see "No updates available" from Updater when issue is resolved.

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New Here ,
Feb 28, 2019 Feb 28, 2019

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ok, thanks very much.  I will try updating the program in a couple of days.

Thanks

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Adobe Employee ,
Mar 01, 2019 Mar 01, 2019

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Hi All,

Mean while try accessing the ftp server and installing the updates directly.

The updates are all available here: ftp://ftp.adobe.com/pub/adobe/acrobat/win/10.x/

Let us know if it still doesn't work.

Thanks,

Akanchha

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Community Beginner ,
Mar 01, 2019 Mar 01, 2019

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Works for me now.  Thanks!

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Adobe Employee ,
Mar 04, 2019 Mar 04, 2019

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Great! thanks for taking out time to update the discussion.

Thanks,

Akanchha

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New Here ,
Apr 02, 2021 Apr 02, 2021

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Link doesn't work. Can you provide an updated link please?

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New Here ,
Feb 28, 2019 Feb 28, 2019

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I am also using adobe photoshop 2018, and it does not receive this error message on updating

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Community Beginner ,
Feb 28, 2019 Feb 28, 2019

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We're able to update Reader but still unable to update Adobe Pro.  Thanks!

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Community Beginner ,
Apr 11, 2019 Apr 11, 2019

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In my case here's the cause and effect:

I had purchased and installed Acrobat DC 2015 Standard when the laptop was originally acquired.  In January of this year, I got a subscription to Adobe Lightroom CC.  It turns out that Acrobat Pro is an option with Lightroom CC.  Notifications pop up for Lightroom CC that updates are available.  At some point I raced through the update dialog boxes, and apparently clicked an [Ok] to run a trial copy of Acrobat Pro. The install changed my default PDF viewer to Pro, and so on.  Further, there is no clear distinction on the startup menu, the Remove Apps applet in the Control Panel, nor in the Programs (x86) folder indicating which version is which.  So my trial version ran out, and not knowing I had installed a trial version of a program I have been using for a couple of years ran into this issue.  I STILL get pop-ups from Lightroom to install Acrobat.  I really HATE programmed marketing.  It wastes my time to a very aggravating extent, and pushes me towards competing products.

It's also funny that someone can post that they answered the question when in fact that was not the answer.

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New Here ,
Apr 11, 2019 Apr 11, 2019

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Actually this is not my case. I really don't know what is going on. I have been working with my version for years and never had updating problems before. Thanks for your reply.

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