Error 213:8

[Guest]

First of all I just need to post this chat session I just had with two different agents I thought could help me.

Next I'll ask if anyone has any advice on this issue other than whats posted in: Error: "Licensing has stopped working" | Windows

I've tried everything on this page with NO success.

Now, for troubleshooting, my OS is Windows server 2008 R2 64bit and I am using Acrobat X

Thank you for your patience.

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You are now chatting with Princee.

Please don’t close the chat window or browser tab since it will end our chat session.

11:12:02 AM

Princee:

Hello! Welcome to Adobe Customer Service.

11:12:28 AM

Joshua:

hello

11:13:18 AM

Joshua:

Did you get a copy of the message i just sent over?

11:13:40 AM

Princee:

I am reviewing your issue. Please stay online and do not close the chat window or browser in order to ensure our chat session is not interrupted.

11:13:44 AM

Princee:

Is this the first time you are  contacting adobe for the issue?

11:14:36 AM

Joshua:

I tried to call the support line first but they said that they don't support any acrobat issues over the phone

11:15:07 AM

Princee:

Thank you for the information.

11:15:09 AM

Princee:

May I have the serial number for the product?

11:15:22 AM

Joshua:

Sure.

11:15:23 AM

Joshua:

****-****-****-****-****-****

11:16:09 AM

Princee:

Well, the issue you had reported we have dedicated team for it so please stay connected while I will transfer you to the concern team so that this issue is resolved in this first contact itself. Can you please hold for 1 - 2 minutes while I transfer this chat?

Please wait while we connect you to a representative.

We are still assisting other customers, thank you for your patience. You can also try ourcommunity forums, available 24 hours a day, 7 days a week.

We are still assisting other customers, thank you for your patience. You can also try ourcommunity forums, available 24 hours a day, 7 days a week.

You are now chatting with Anand Sri.

Please don’t close the chat window or browser tab since it will end our chat session.

11:21:42 AM

Anand Sri:

Hello! Welcome to Adobe support.

11:21:49 AM

Joshua:

hello

11:22:04 AM

Anand Sri:

Please allow me 1-2 minute(s) to review your account details.

11:22:19 AM

Joshua:

ok

11:22:32 AM

Anand Sri:

thank you

11:26:27 AM

Anand Sri:

Thanks for waiting and sorryfor late response

11:26:41 AM

Joshua:

That's okay

11:27:13 AM

Anand Sri:

As it's a Volume license, may I know on whose email id the order was placed ?

11:27:50 AM

Joshua:

hmm

11:27:57 AM

Joshua:

i have the end user id

11:28:03 AM

Joshua:

but not the email

11:28:15 AM

Anand Sri:

may I know the end use id please

11:28:30 AM

Joshua:

********

11:29:51 AM

Anand Sri:

thank you

11:33:20 AM

Joshua:

I was told that there is a dedicated team for this issue. Are you familiar with this problem?

11:33:55 AM

Anand Sri:

thanks for waiting

11:34:26 AM

Anand Sri:

you have to contact the Adobe forums team on https://forums.adobe.com/ and they will assist you further

11:34:52 AM

Joshua:

....

11:35:23 AM

Joshua:

So this was a lie? " Well, the issue you had reported we have dedicated team for it so please stay connected while I will transfer you to the concern team so that this issue is resolved in this first contact itself. Can you please hold for 1 - 2 minutes while I transfer this chat?"

11:35:55 AM

Joshua:

Why was a transferred if I was just going to be told to go back to where i started..

11:36:39 AM

Anand Sri:

I am sorry, but it's not a Lie, the chat and call support is no longer available for the Acrobat 10, and the only support available is on Adobe forum

11:37:43 AM

Joshua:

The forum page lead me to the following troubleshooting guide:

11:37:45 AM

Joshua:

https://helpx.adobe.com/creative-suite/kb/error-licensing-stopped-windows.html

11:38:10 AM

Anand Sri:

please post your Query/issue, and the team will get back to you

11:38:11 AM

Joshua:

Solution 9 in this guide told me to contact support for more help

Thanks for contacting Adobe.

Visit our forums. Post questions and get answers from experts 24/7.

[YatharthS]

Hi Telecorp ,

Would request you to please try to install the program in different user account with Admin Rights to replicate the issue , Refer to this link :- Adobe troubleshooting: Using or creating an admin account in Windows 7, 8, Vista​

Please make sure that you are uninstalling the program using the steps provided in this link (Solution :- 8) : Error: "Licensing has stopped working" | Windows

Then reinstall the program in the different user account, 

Let me know how it goes.

Regards,

Yatharth 

[Guest]

I've just uninstalled and reinstalled while following these directions with no change. The error is still coming up.

[Tariq Ahmad Dar]

Hi Telecorp,

Would you try out this fix and let me know if that helps : Resolve the licensing issue and error 213:xx for Acrobat X and Acrobat XI

Regards,

Tariq Ahmad.

[Guest · Accepted solution]

So outta everyone here that works for adobe the best they could do is tell me to uninstall and reinstall... twice. Let me tell you I would have never thought to do that.. THAT INFORMATION LITERALLY BLEW MY MIND. I just didn't even know that was an option.

For all of the other people that might find your way to this post I have solved this issue.

First, show hidden folders.

Locate you appdata folder

Locate the adobe folder

Locate the slstore folder

Delete and lic file you find

When you restart adobe it will look for the license again solving this issue.