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[archiheart]

Hi,

I have  issues installing adobe acrobat dc  after having performed a system reset. Although  illustrator and indesign installed without any issues, acrobat got stuck for a long while on 80%... I had to cancel in the end.... now I can't seem to be able to install it, nor uninstall it as it is present in the add remove programs... I tried uninstalling it whikst in safe mode, tried a registry file "fix" which proved to be impossible as  the reg file wasn't in the destination (which was marked in a thread on this forum, but I can't seem to find it again to specify the directory I researched ).

Is there any way to bypass this issue? Otherwise is there any way I could install Acrobat Reader?

thank you for any answer!

Have a nice day!

[kglad]

do you have an acrobat dc subscription?

what's your os?

[archiheart]

Yes I do have a subscription. The student pack or however it is called. It's Windows 10

[kglad · Accepted solution]

use the cc desktop app to uninstall your acrobat subscription

use the control panel to uninstall all other acrobat/reader versions

clean per Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

restart your computer

use the cc desktop app to install your acrobat dc subscription.