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Error Code 10001

New Here ,
Nov 30, 2018

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Keep getting the following:

Unable to process the page because the paper capture recognition service experienced an error (10001).

What does this mean and how can it be fixed?

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General troubleshooting

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Error Code 10001

New Here ,
Nov 30, 2018

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Keep getting the following:

Unable to process the page because the paper capture recognition service experienced an error (10001).

What does this mean and how can it be fixed?

TOPICS
General troubleshooting

Views

468

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Nov 30, 2018 0
Explorer ,
Jul 02, 2020

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Apparently it can't... Almost 2 years later and no response at all... Thanks Adobe. WTF?

I'm having this exact same problem after allowing CC to update Acrobat Pro DC and I am not attempting OCR. The error is constantly popping up and stopping my workflow. Extremely frustrating!!!

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Jul 02, 2020 0
Adobe Employee ,
Jul 02, 2020

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Hi there

 

We are sorry for the trouble and the experience. As described you are unable to process the page as paper capture recognintion failed.

 

Please refer to the steps provided in the help article https://helpx.adobe.com/in/acrobat/kb/acrobat-could-access-recognition-service.html and see if that makes any difference. 

 

Keep us posted with the results

 

Regards

Amal

 

 

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Jul 02, 2020 0
New Here ,
Oct 16, 2020

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When attempting to Edit a scanned PDF document in Acrobat DC vers 20.0 I get the following error message:  "Unable to process the page because the Paper Capture recognition service experienced an error. (10001)"

 

I followed the instructions on the page that you referred to above, and this still did not fix the problem. I am a publisher that MUST be able to ocr and edit documents. Up until just a few days ago I haven't had any problems. I am running Acrobat DC on a 64-bit Windows 7 Professional operating system with 8MB ram. I also have a secondary machine that I am not having the OCR problem with. It is an Apple MacBook Pro running MacOS Catalina 10.15.9 also with 8MB ram, so I am thinking this is a problem with the Windows version of the program? Both computers have been updated with the latest version of Acrobat DC. 

Please let me know how I can fix the Acrobat DC problem on my Windows machine as it is my main work computer.

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Oct 16, 2020 0
Amal. LATEST
Adobe Employee ,
Oct 19, 2020

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Hi there,

 

We are sorry to hear that. Please try to repair the installation (Windows Only) and see if that helps. Go to Help > Repair Installation.

 

If it still doesn't work, please try to create a new test user profile in Windows and try using the application there and check

 

If it still doesn't work, please remove the application using the Acrobat Cleaner Tool https://labs.adobe.com/downloads/acrobatcleaner.html , reboot the computer once and reinstall the application using the link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

 

Regards

Amal

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Oct 19, 2020 0