Error Embedding Index When Converting Outlook Email to PDF

[Tom_Alongi]

I am running Outlook 2016 with Acrobat DC on a Dell XPS-15 with Windows 10.

More and more, I have recently received error messages when converting batches of emails in Outlook into a PDF. I looked on the Acrobat forum, and this issue - in one form or another - seems to have plagued Acrobat users for over half a decade ... since at least 2010, and all the way back to Windows 8 and Acrobat 9. I can't find a satisfactory answer anywhere, and no one seems to have solved it. This is not fringe software I'm using. I am running mainstream hardware and software, and would appreciate an actual fix. Not an absurd workaround. A fix. I'm trying to run a law firm, and I don't have a lot of time to dink around with an issue like this. It's causing real problems.

Please help.

Tom

[Test Screen Name]

Details matter. What error messages exactly?

[Tom_Alongi]

Here is the image of the message ...

[AmitKumar]

Hi Tom,

Try to repair Acrobat Installation which required a reboot, if things doesn’t get resolved after reboot - answer following queries to figure it out what’s wrong with your Adobe Add-In.

Acrobat DC – I hope your Acrobat DC is updated, if not sure, goto Acrobat > Help > About Acrobat Pro DC, share Version no.

Outlook 2016 – Is it Office365? Pro or Standard? 32bit/64bit? If not sure, goto File > Office Account > About Outlook – send us screenshot.

Outlook 2016 – Can you send us screenshot of your Change Conversion Settings?

Converting batches of email – How many emails are in batches? How do you select them or you are converting whole folders?

Any other Add-Ins installed in Outlook? If not sure, goto File > Options > Add-Ins, provide a screenshot of Add-Ins dialog.

-Amit