Error message for certificate signatures

New Here ,
Mar 30, 2021 Mar 30, 2021

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Didnt have this issue until recently.  

Followed the steps to create a new digital signature, saved to a folder on my desktop and 

then get this error mesaage.  Any idea how to remedy?

Jasmine5E10_0-1617117804990.png

 

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Security digital signatures and esignatures

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Adobe Employee ,
Mar 31, 2021 Mar 31, 2021

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Hi,

 

Sorry to hear about the trouble caused and thanks for sharing the screenshot.

Upon creating the Digital Signature, you may try the following steps;

1-  Click the Tools>"Certificates" > Certify Visible Signature>Draw a new box in the field you want signed and then try to save it.

2- Here's a step-by-step solution : https://helpx.adobe.com/acrobat/using/certificate-based-signatures.html 

3- Try saving the signature file with a different name rather than overwriting.

4- If nothing works, then create a Hidden Admin on the system and try again in this new profile, as it could be Windows issue itself. https://answers.microsoft.com/en-us/windows/forum/windows_10-security/how-to-enable-the-hidden-admin... 

 

Thanks,

Akanchha 

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