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Error Message when opening Adobe Active form attached to email

New Here ,
Sep 23, 2020

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I keep getting the following error message when trying to open PDF files attached to email sent to me.  I have checked for and found I have the lastest version of Adobe.  I am running Adobe Pro.  What do I need to change to be able to open these files sent to me??

 

TIA

Jim

 

If this message is not eventually replaced by the proper contents of the document, your PDF
viewer may not be able to display this type of document.
You can upgrade to the latest version of Adobe Reader for Windows®, Mac, or Linux® by
visiting http://www.adobe.com/go/reader_download.
For more assistance with Adobe Reader visit http://www.adobe.com/go/acrreader.

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General troubleshooting, PDF forms

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Error Message when opening Adobe Active form attached to email

New Here ,
Sep 23, 2020

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I keep getting the following error message when trying to open PDF files attached to email sent to me.  I have checked for and found I have the lastest version of Adobe.  I am running Adobe Pro.  What do I need to change to be able to open these files sent to me??

 

TIA

Jim

 

If this message is not eventually replaced by the proper contents of the document, your PDF
viewer may not be able to display this type of document.
You can upgrade to the latest version of Adobe Reader for Windows®, Mac, or Linux® by
visiting http://www.adobe.com/go/reader_download.
For more assistance with Adobe Reader visit http://www.adobe.com/go/acrreader.

TOPICS
General troubleshooting, PDF forms

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57

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Sep 23, 2020 0
Adobe Community Professional ,
Sep 23, 2020

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  1. Save the PDF file on the local disc
  2. Open the file in Acrobat

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Sep 23, 2020 0
Amal. LATEST
Adobe Employee ,
Sep 23, 2020

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Hi there

 

We are sorry for the trouble. As descried you are getting the above error message when you try to open the PDF sent to you via email.

 

++ Adding to the discussion

 

Please look at the steps provided in the help page https://community.adobe.com/t5/acrobat-reader/pdf-won-t-display-please-wait/td-p/4788543?page=1 and see if that works for you.

 

Regards

Amal

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Sep 23, 2020 0