Error message when trying to save

[jaytriceg55929013]

When trying to save a PDF i get the following error: "the document could not be saved. an i/o file error has occurred. I have checked for updates and repaired the installation but the issue still persists.

[AnandSri]

Hello jaytriceg55929013

We apologize for the inconvenience caused, as per the description above, you are not able to save the PDF file as getting an I/O error message, Is that correct?

Please navigate to Edit>Preferences>Page Display panel>uncheck the option of Use 2D Graphics acceleration>Click OK.

Close Acrobat and try saving the PDF file again and see if this brings any difference.

If the issue persists, please share the following details:

• Is it a Mac or Windows machine?
• Dot version of Adobe Acrobat installed, to identify refer to Identify the product and its version for Acrobat and Reader DC
• Is it happening with all the PDF file or with one specific PDF file?

Let us know with your findings.

Regards,

Anand Sri.

[genaterlizzi]

I am having this same issue. I am unable to save any PDF files. Each time I get one of the following three error messages:

[AnandSri]

Hello Genaterlizzi,

Sorry for the delayed response and inconvenience caused. Check for any pending updates of Acrobat from help>Check for updates, install the updates and reboot the machine.

If the issue still persists, please use Acrobat cleaner tool to remove Acrobat Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine install Acrobat back from Download Pro or Standard versions of Acrobat DC, 2017, XI, or X

Let us know how it goes and share your findings.

Regards,

Anand Sri.