Error sending mail

New Here ,
Jan 26, 2021 Jan 26, 2021

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Using acrobat 2020 pro I try to send a pdf per mail. I configured imap and smtp exactely the same way I had in thunderbird. But I allways get an error message "error while creating mail". Thats akk. I also tried several different pdfs. Exacetly the same. Any suggestions?

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General troubleshooting, How to

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Adobe Employee ,
Jan 27, 2021 Jan 27, 2021

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Hi Barbara,

 

Thanks for sharing the error message.

As per the description, all the required settings are at its place. So, we'll be trying a the further troubleshooting steps.

we'd request you to try the suggestion given in a similar community discussion and let us know if that helps:  https://community.adobe.com/t5/acrobat-reader/an-error-occurred-while-trying-to-create-a-mail-docume...  

 

If it doesn't, then help us with-

1- Exact version of Acrobat you are working with.

2- MS Office version. (Check if there's any pending Windows update)

 

Regards,

Akanchha 

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New Here ,
Feb 03, 2021 Feb 03, 2021

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Hi Akanchha,

sorry for my late answer. I read your link, but it doesn't work.  When I habe a pdf open and I click on the envelope I can choose "default email application" or "webmail". The former (default) works fine but I want to use different mail addresses so I want to use webmail. But here, every time I get the error "error while creating mail" (I can see the progress but it seems to stop in a "connecting socket" process).

I really don't understand it. I checked my mail settings also I added an account in thounderbird (with the same data and credentials): thunderbird works, adobe acrobat pro 2020 (updated) not.

Here are the settings (thunderbird):

imap.web.de SSL/TLS 993 password, normal, login name
smtp.web.de STARTTLS 587 password, normal, login name

In adobe acrobat pro 2020:

same imap and smtp adresses

imap: SSL (there ist no SSL/TLS option in acrobat), same port, same password, same login name

smtp: TLS (there ist no STARTTLS option in acrobat), same port, same password, same login name

I'm working with the latest adobe acrobat 2020 pro, I habe office 2019 pro with all updates - but I want to send an existing pdf after e.g. commenting it. Then the error comes.

Outlook is installed as default but not uesed at all. I'm using thunderbird.

Best regards

 

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