Expiration dates on personal Acrobat DC

New Here ,
Apr 07, 2021 Apr 07, 2021

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I have the personal version, which I believe does not support expiration dates. At the same time, I've had a handful of recipients tell me their document expired in two days, before they could sign. On the Your Documents screen, Expired is listed right below Cancelled. But, Expiration doesn't appear anywhere else, like Send Settings.

Question: how do I change the default expiration date if I'm not supposed to have expiration date functionality?

Thanks all

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Adobe Employee ,
Apr 07, 2021 Apr 07, 2021

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Hi Diane,

 

Hope you are doing well and sorry for the trouble. As described the documents got expired before some recipients could sign it.

 

Would you mind sharing the steps you are doing to send the documents for signature?

 

Adobe Sign offers the option to set deadline and reminders to the recipients for signing the documents. For more information please check out the help page: https://helpx.adobe.com/sign/using/set-reminders.html and see if that works.

 

Regards

Amal

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New Here ,
Apr 08, 2021 Apr 08, 2021

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Word doc

Save as a PDF. msg: Acrobat PDFMaker needs to save the file...Do you want to save the file? I click Yes

In PDF: Click Request Signatures. Type in email address and message.

Drag the Signature and Date fields onto the PDF.

Click Send

As mentioned previously, my version does not support expiration dates. Don't know why a handful of them expired.

Thanks for any help you can provide.

 

 

 

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