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Exportar PDF - Problema

New Here ,
Sep 22, 2020

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Arquivo PDF de 8mb só fica carregando e não converte para Excel.

 

[Discussion moved to Acrobat Page By Moderator]

 

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Edit and convert PDFs, General troubleshooting, PDF and browsers, PDF forms, PDF Pack, Share or review PDFs, View PDF

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Exportar PDF - Problema

New Here ,
Sep 22, 2020

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Arquivo PDF de 8mb só fica carregando e não converte para Excel.

 

[Discussion moved to Acrobat Page By Moderator]

 

TOPICS
Edit and convert PDFs, General troubleshooting, PDF and browsers, PDF forms, PDF Pack, Share or review PDFs, View PDF

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65

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Sep 22, 2020 0
Adobe Employee ,
Sep 23, 2020

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Hi Railson

 

We are sorry for the trouble. As described you are unable to export PDF to Excel.

 

I have checked your subscription details with the email you are using on this community and find that you have a subscription for Adobe Acrobat Pro DC.

 

Would you mind sharing the workflow/steps you are doing to export the PDF to Excel? Also do you get any error message, if yes, please share the screenshot of the same for a better understanding.

 

Please try with a different PDF file to check if its a file specif issue or not. If the file is stored on a shared network/drive, please try to download the file to your computer locally and try again.

 

Are you on Mac or Windows OS? Please try to repair the installation (Windows Only) and see if that works. Go to Help > Repair Installation

 

If it still doesn't work, please try to turn off the protected mode for testing (Windows Only) Go to Edit > Preferences > Enhanced Security > Uncheck 'Enable protected mode at startup', turn off the protected mode and uncheck the enhanced security > Click OK and reboot the computer and check.
Note: Turning off the protected mode may possess security risks. Please turn on the security after testing.

 

You may also try to export the PDF online via Document Cloud https://documentcloud.adobe.com/link/home/ and see if that helps.

 

Regards

Amal

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Sep 23, 2020 0
New Here ,
Sep 23, 2020

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A opção de exportar PDF para Excel esta habilitada e enviei um arquivo para ser convertido. O problema é que ele ficou mais de 24 horas nessa tela dizendo que está sendo convertido. (O aquivo possui 8,03 MB)

 

Railson5FEE_0-1600864147936.png

 

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Sep 23, 2020 0
Amal. LATEST
Adobe Employee ,
Sep 24, 2020

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Hi there

 

We are sorry to hear that the issue still exists. 

 

Are you exporting the PDF to Excel on your computer or are you sending the PDF to a different user to export to Excel?

 

As described earlier, you have Acrobat Pro DC subscription, please try to export the PDF on your computer and check also, please try to export the PDF online via Document Cloud https://documentcloud.adobe.com/link/home/

 

If it still doesn't work, please share the file with us for testing. Upload the file to the document cloud https://documentcloud.adobe.com/link/home/ generate the link and share the link with us.

 

Regards

Amal

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Sep 24, 2020 0