Exporting issue from Salesforce

[Francis_Lai]

Hi Support,

The export to PDF is no longer working in Salesforce and i believe it is something to do with the latest version release from Acrobat Reader.

Thanks
Francis

[Francis_Lai]

[try67]

Reader has nothing to do with the export process since it can't create PDF

files, only display existing ones.

[Francis_Lai]

Thanks for your quick answer.

However, if we remove the Acrobat Reader and install another open-source document viewer such as Sumatra PDF then it will works as fine.

[try67]

There's probably something wrong with the output generated by the

application. If you could share a sample file we might be able to help

further.

[Francis_Lai · Accepted solution]

We have reproduce the issue and it is due to browser-related and not a problem with the PDF.

It is working on Microsoft Edge and Google Chrome but not IE 11.