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Extremely slow PDF handling speed in file cut and copy - Acrobat

New Here ,
May 19, 2020

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Version: Acrobat Pro DC Ver 2020.006.20034

 

Hi All, 

 

My Acrobat Version is stated as above. Whenever I try to copy, cut, move, paste or rename the PDF file in Windows 10 Pro, the computer will take very long to process. I am talking about small file sizes like 150kb and maximum 3mb. This is reflected in:

  1. Frozen window,
  2. A prompt dialogue that is going to show the read/write speed later on but will just get stuck in the phase of "calculating time required"
  3. The computer fan will run like crazy until the copy/paste/rename process has started or completed. 

 

Are there some setting that I can twist and configure so that the PDF handling can behave normally? Please note the actual copy/paste speed has no issue once the copy/paste process started. It is just that the computer gets stuck in the PRE - copy/paste processes.

 

I have searched through the internet but could not find someone experiencing the similar issue. People mainly experience slow read/write speed while copying. 

 

This is so frustrating and please advise if you have any idea/solution for this. 

 

Many thanks. 

TOPICS
Crash or freeze, General troubleshooting

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Extremely slow PDF handling speed in file cut and copy - Acrobat

New Here ,
May 19, 2020

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Version: Acrobat Pro DC Ver 2020.006.20034

 

Hi All, 

 

My Acrobat Version is stated as above. Whenever I try to copy, cut, move, paste or rename the PDF file in Windows 10 Pro, the computer will take very long to process. I am talking about small file sizes like 150kb and maximum 3mb. This is reflected in:

  1. Frozen window,
  2. A prompt dialogue that is going to show the read/write speed later on but will just get stuck in the phase of "calculating time required"
  3. The computer fan will run like crazy until the copy/paste/rename process has started or completed. 

 

Are there some setting that I can twist and configure so that the PDF handling can behave normally? Please note the actual copy/paste speed has no issue once the copy/paste process started. It is just that the computer gets stuck in the PRE - copy/paste processes.

 

I have searched through the internet but could not find someone experiencing the similar issue. People mainly experience slow read/write speed while copying. 

 

This is so frustrating and please advise if you have any idea/solution for this. 

 

Many thanks. 

TOPICS
Crash or freeze, General troubleshooting

Views

247

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May 19, 2020 0
Adobe Employee ,
May 31, 2020

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Hi there

 

we are sorry for the trouble and the delay in response.

 

As described the application is freezing op opening, What is the version of the Adobe Acrobat/Reader DC you are using? To check the version please go to Help > Check for Updates
Make sure you have the latest version installed. Go to Help > Check for Updates

 

If it still doesn't work, please create a new test user profile with full admin rights and try using the application there and check.

 

Regards

Amal

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May 31, 2020 0
New Here ,
Jul 11, 2020

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Hi there,

 

I have installed the latest version.

 

I have tested with another administrative account. 

 

The issue still exists.

 

Do you have any other ideas?

 

 

Cheers

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Jul 11, 2020 0
New Here ,
Aug 02, 2020

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Hi there, 

 

Have you got any other suggestions apart from your original reply?

 

Thank you.

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Aug 02, 2020 0
Amal. LATEST
Adobe Employee ,
Aug 09, 2020

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Hi there

 

We are sorry for the delay in response. As the issue still persists ,

 

Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

 

Is the file located on a shared network drive? If yes please try to download the file locally to the computer and try again.

 

You may also try to turn off the protected mode for testing. Go to Edit > Preferences > Enhanced Security > Turn off the Protected Mode and Uncheck the Enhanced Security > Click OK and reboot the application.

 

If it still doesn't work , please try the following steps:

 

Let us know how it goes.

 

Regards

Amal

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Aug 09, 2020 0