Highlighted

Failed to validate serial number. return code 14

New Here ,
Jun 12, 2020

Copy link to clipboard

Copied

06/12/20 10:18:48:741 | [INFO] | | | | Adobe PRTK | | | 7748 | *** Adobe PRTK tool START ***
06/12/20 10:18:48:741 | [INFO] | | | | Adobe PRTK | | | 7748 | Adobe PRTK tool VolumeSerialize invoked
06/12/20 10:18:48:742 | [ERROR] | | | | Adobe PRTK | | | 7748 | .
06/12/20 10:18:48:742 | [INFO] | | | | Adobe PRTK | | | 7748 | creating .\prov.xml
06/12/20 10:18:48:743 | [INFO] | | | | OOBELib | | | 7748 | *************OOBELib Session Starts*************
06/12/20 10:18:48:743 | [INFO] | | | | OOBELib | | | 7748 | Version 10.0.0.262,7.0

06/12/20 10:18:48:743 | [INFO] | | | | PCDService | | | 7748 | PCD Service in non-threaded mode
06/12/20 10:18:48:744 | [INFO] | | | | DispatchClientLib | | | 7748 | Dispatch table loaded from path: C:\Adobe_Provisioning_Toolkit_10_0_ALL\Adobe Provisioning Toolkit Enterprise Edition\dispatchtable.xml
06/12/20 10:18:48:745 | [INFO] | | | | DispatchClientLib | | | 7748 | (re)load Local Dispatch Table status-[0].
06/12/20 10:18:48:745 | [INFO] | | | | DispatchClientLib | | | 7748 | Scope : [2]
06/12/20 10:18:48:746 | [INFO] | | | | DispatchClientLib | | | 7748 | Setting scope to GM
06/12/20 10:18:48:809 | [ERROR] | | | | OPMWrapper | | | 7748 | Failed in getting value for key in OPMGetValueForKey
06/12/20 10:18:48:809 | [INFO] | | | | OOBELib | | | 7748 | Failed to get Proxy username in OPM DB
06/12/20 10:18:48:810 | [INFO] | | | | AXFBLicensing | | | 7748 | Failed to load axlibv7.dll, trying again
06/12/20 10:18:48:810 | [INFO] | | | | AXFBLicensing | | | 7748 | Failed to load axlibv7.dll, trying again with axlib in ACF
06/12/20 10:18:48:811 | [INFO] | | | | AXFBLicensing | | | 7748 | Failed to load axlibv7.dll from ACF
06/12/20 10:18:48:811 | [INFO] | | | | SLCoreService | | | 7748 | Starting up SLCore 2.0 Release (build 2.0.1.360321).
06/12/20 10:18:48:811 | [ERROR] | | | | SLCoreService | | | 7748 | user based licensing: 0
06/12/20 10:18:48:811 | [INFO] | | | | SLCoreService | | | 7748 | Service construction took 0.1 ms and succeed.
06/12/20 10:18:48:811 | [INFO] | | | | SLCoreServiceWrapper | | | 7748 | Returning SLCoreServiceWrapper Initialize, Ref Count 1
06/12/20 10:18:48:811 | [INFO] | | | | AnalyticsClientLib | | | 7748 | Creating Log Instance of type 0
06/12/20 10:18:48:814 | [INFO] | | | | AnalyticsClientLib | | | 7748 | adobe::dlc::analytics::DatabaseHandler::createUpdateDb Completed
06/12/20 10:18:48:814 | [INFO] | | | | DispatchClientLib | | | 7748 | Dispatch table loaded from path: C:\Adobe_Provisioning_Toolkit_10_0_ALL\Adobe Provisioning Toolkit Enterprise Edition\dispatchtable.xml
06/12/20 10:18:48:815 | [INFO] | | | | DispatchClientLib | | | 7748 | (re)load Local Dispatch Table status-[0].
06/12/20 10:18:48:815 | [INFO] | | | | DispatchClientLib | | | 7748 | Scope : [2]
06/12/20 10:18:48:815 | [INFO] | | | | DispatchClientLib | | | 7748 | Setting scope to GM
06/12/20 10:18:48:815 | [INFO] | | | | DispatchClientLib | | | 7748 | EndPoint requested: [IngestAnalytics]
06/12/20 10:18:48:815 | [INFO] | | | | DispatchClientLib | | | 7748 | Length of the URL: [0]
06/12/20 10:18:48:816 | [INFO] | | | | DispatchClientLib | | | 7748 | Returning from getEndpointAddr: [0]
06/12/20 10:18:48:816 | [ERROR] | | | | AnalyticsClientLib | | | 7748 | Endpoint not present in dispatch table!! Analytics would be sent.
06/12/20 10:18:48:816 | [INFO] | | | | SLCoreServiceWrapper | | | 7748 | Returning SLCoreServiceWrapper GetInstance, Ref Count 1
06/12/20 10:18:48:816 | [INFO] | | | | SLCoreService | | | 7748 | SLCoreServiceGetMachineIDHash : waiting for semaphore signal
06/12/20 10:18:48:816 | [INFO] | | | | SLCoreService | | | 7748 | SLCoreServiceGetMachineIDHash : semaphore acquired
06/12/20 10:18:48:839 | [INFO] | | | | SLCoreService | | | 7748 | SLCoreServiceGetMachineIDHash : semaphore signalled
06/12/20 10:18:48:839 | [INFO] | | | | OOBELib | | | 7748 | Received Params for Online Validation : Driver : V6{}AcrobatPro-AS2-Win-GM, Caller : 3
06/12/20 10:18:48:839 | [INFO] | | | | OOBELib | | | 7748 | received LEID : V6{}AcrobatPro-AS2-Win-GM
06/12/20 10:18:48:839 | [INFO] | | | | OOBELib | | | 7748 | Supported Locales : en_US
06/12/20 10:18:48:839 | [INFO] | | | | OOBELib | | | 7100 | OOBELib ValidateSerialOnline
06/12/20 10:18:48:840 | [INFO] | | | | DispatchClientLib | | | 7100 | Scope : [2]
06/12/20 10:18:48:840 | [INFO] | | | | DispatchClientLib | | | 7100 | Setting scope to GM
06/12/20 10:18:48:840 | [INFO] | | | | OOBELib | | | 7100 | Validate using Driver LEID : V6{}AcrobatPro-AS2-Win-GM, App LEID : <blank>, SN : 970784033803947593321496
06/12/20 10:18:48:850 | [ERROR] | | | | OOBELib | | | 7100 | Failed to get system default proxy in setProxyCredentialsForIALSession
06/12/20 10:18:48:850 | [INFO] | | | | OOBELib | | | 7100 | Failed to set proxy credentials for IAL session while validating serial number
06/12/20 10:18:48:850 | [INFO] | | | | OOBELib | | | 7100 | IALClient IAL_SetCaller-[0] took-[0.00]ms.
06/12/20 10:18:48:850 | [INFO] | | | | DispatchClientLib | | | 7100 | EndPoint requested: [AES]
06/12/20 10:18:48:850 | [INFO] | | | | DispatchClientLib | | | 7100 | Length of the URL: [51]
06/12/20 10:18:48:850 | [INFO] | | | | DispatchClientLib | | | 7100 | Returning from getEndpointAddr: [0]
06/12/20 10:18:48:851 | [INFO] | | | | DispatchClientLib | | | 7100 | EndPoint requested: [AES]
06/12/20 10:18:48:851 | [INFO] | | | | DispatchClientLib | | | 7100 | Length of the URL: [51]
06/12/20 10:18:48:851 | [INFO] | | | | DispatchClientLib | | | 7100 | URL found [https://lm.licenses.adobe.com/aes/aes/v1/serialInfo]
06/12/20 10:18:48:851 | [INFO] | | | | DispatchClientLib | | | 7100 | Returning from getEndpointAddr: [0]
06/12/20 10:18:48:942 | [INFO] | | | | OOBELib | | | 7100 | HTTPCommunicationAgent::processMessage is https://lm.licenses.adobe.com/aes/aes/v1/serialInfo (extURL=)
06/12/20 10:18:49:096 | [INFO] | | | | OOBELib | | | 3260 | HTTP Request Status code 200.
06/12/20 10:18:49:097 | [INFO] | | | | OOBELib | | | 3260 | HTTP Request got first WINHTTP_CALLBACK_STATUS_DATA_AVAILABLE with size 213.
06/12/20 10:18:49:098 | [INFO] | | | | OOBELib | | | 7100 | HTTPCommunicationAgent- Return Code:[0] response size-[213] time taken-[155.84]ms.
06/12/20 10:18:49:098 | [ERROR] | | | | OOBELib | | | 7100 | Got error from server-[16].
06/12/20 10:18:49:098 | [ERROR] | | | | OOBELib | | | 7100 | ErrDesc from server: No LEID in common for the serial number and driver leid combination..
06/12/20 10:18:49:098 | [INFO] | | | | OOBELib | | | 7100 | Validate Serial status-[528] took-[248.13]ms.
06/12/20 10:18:49:098 | [INFO] | | | | OOBELib | | | 7100 | IALClient IAL_SetCaller-[0] took-[0.00]ms.
06/12/20 10:18:49:099 | [ERROR] | | | | OOBELib | | | 7100 | OOBELib IAL VSN Common LEID not found
06/12/20 10:18:49:099 | [ERROR] | | | | OOBELib | | | 7100 | OOBELib IAL ValidateSerial call has failed : 528
06/12/20 10:18:49:099 | [ERROR] | | | | OOBELib | | | 7100 | Using Driver/ALL combination for offline/invalid SNs scenario
06/12/20 10:18:49:099 | [ERROR] | | | | OOBELib | | | 7100 | SN validated for AAMEE mode
06/12/20 10:18:49:099 | [INFO] | | | | OOBELib | | | 7100 | OOBELib stat = 257
06/12/20 10:18:49:843 | [ERROR] | | | | Adobe PRTK | | | 7748 | Failed to validate the serial number

06/12/20 10:18:49:844 | [INFO] | | | | Adobe PRTK | | | 7748 | Return code 14
06/12/20 10:18:49:844 | [INFO] | | | | Adobe PRTK | | | 7748 | *** Adobe PRTK tool END ***

 

I disable the windows firewall. I turned off the AV. I the Adobe connection is not blocked by a firewall. Verified using the latest PRTK package. Verifed use the correct seial.

I have spent over 4 hours working on this. I am out of ideas.

 

Any help would be appreciated. 

Topics

Install update and subscribe to Acrobat

Views

103

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Failed to validate serial number. return code 14

New Here ,
Jun 12, 2020

Copy link to clipboard

Copied

06/12/20 10:18:48:741 | [INFO] | | | | Adobe PRTK | | | 7748 | *** Adobe PRTK tool START ***
06/12/20 10:18:48:741 | [INFO] | | | | Adobe PRTK | | | 7748 | Adobe PRTK tool VolumeSerialize invoked
06/12/20 10:18:48:742 | [ERROR] | | | | Adobe PRTK | | | 7748 | .
06/12/20 10:18:48:742 | [INFO] | | | | Adobe PRTK | | | 7748 | creating .\prov.xml
06/12/20 10:18:48:743 | [INFO] | | | | OOBELib | | | 7748 | *************OOBELib Session Starts*************
06/12/20 10:18:48:743 | [INFO] | | | | OOBELib | | | 7748 | Version 10.0.0.262,7.0

06/12/20 10:18:48:743 | [INFO] | | | | PCDService | | | 7748 | PCD Service in non-threaded mode
06/12/20 10:18:48:744 | [INFO] | | | | DispatchClientLib | | | 7748 | Dispatch table loaded from path: C:\Adobe_Provisioning_Toolkit_10_0_ALL\Adobe Provisioning Toolkit Enterprise Edition\dispatchtable.xml
06/12/20 10:18:48:745 | [INFO] | | | | DispatchClientLib | | | 7748 | (re)load Local Dispatch Table status-[0].
06/12/20 10:18:48:745 | [INFO] | | | | DispatchClientLib | | | 7748 | Scope : [2]
06/12/20 10:18:48:746 | [INFO] | | | | DispatchClientLib | | | 7748 | Setting scope to GM
06/12/20 10:18:48:809 | [ERROR] | | | | OPMWrapper | | | 7748 | Failed in getting value for key in OPMGetValueForKey
06/12/20 10:18:48:809 | [INFO] | | | | OOBELib | | | 7748 | Failed to get Proxy username in OPM DB
06/12/20 10:18:48:810 | [INFO] | | | | AXFBLicensing | | | 7748 | Failed to load axlibv7.dll, trying again
06/12/20 10:18:48:810 | [INFO] | | | | AXFBLicensing | | | 7748 | Failed to load axlibv7.dll, trying again with axlib in ACF
06/12/20 10:18:48:811 | [INFO] | | | | AXFBLicensing | | | 7748 | Failed to load axlibv7.dll from ACF
06/12/20 10:18:48:811 | [INFO] | | | | SLCoreService | | | 7748 | Starting up SLCore 2.0 Release (build 2.0.1.360321).
06/12/20 10:18:48:811 | [ERROR] | | | | SLCoreService | | | 7748 | user based licensing: 0
06/12/20 10:18:48:811 | [INFO] | | | | SLCoreService | | | 7748 | Service construction took 0.1 ms and succeed.
06/12/20 10:18:48:811 | [INFO] | | | | SLCoreServiceWrapper | | | 7748 | Returning SLCoreServiceWrapper Initialize, Ref Count 1
06/12/20 10:18:48:811 | [INFO] | | | | AnalyticsClientLib | | | 7748 | Creating Log Instance of type 0
06/12/20 10:18:48:814 | [INFO] | | | | AnalyticsClientLib | | | 7748 | adobe::dlc::analytics::DatabaseHandler::createUpdateDb Completed
06/12/20 10:18:48:814 | [INFO] | | | | DispatchClientLib | | | 7748 | Dispatch table loaded from path: C:\Adobe_Provisioning_Toolkit_10_0_ALL\Adobe Provisioning Toolkit Enterprise Edition\dispatchtable.xml
06/12/20 10:18:48:815 | [INFO] | | | | DispatchClientLib | | | 7748 | (re)load Local Dispatch Table status-[0].
06/12/20 10:18:48:815 | [INFO] | | | | DispatchClientLib | | | 7748 | Scope : [2]
06/12/20 10:18:48:815 | [INFO] | | | | DispatchClientLib | | | 7748 | Setting scope to GM
06/12/20 10:18:48:815 | [INFO] | | | | DispatchClientLib | | | 7748 | EndPoint requested: [IngestAnalytics]
06/12/20 10:18:48:815 | [INFO] | | | | DispatchClientLib | | | 7748 | Length of the URL: [0]
06/12/20 10:18:48:816 | [INFO] | | | | DispatchClientLib | | | 7748 | Returning from getEndpointAddr: [0]
06/12/20 10:18:48:816 | [ERROR] | | | | AnalyticsClientLib | | | 7748 | Endpoint not present in dispatch table!! Analytics would be sent.
06/12/20 10:18:48:816 | [INFO] | | | | SLCoreServiceWrapper | | | 7748 | Returning SLCoreServiceWrapper GetInstance, Ref Count 1
06/12/20 10:18:48:816 | [INFO] | | | | SLCoreService | | | 7748 | SLCoreServiceGetMachineIDHash : waiting for semaphore signal
06/12/20 10:18:48:816 | [INFO] | | | | SLCoreService | | | 7748 | SLCoreServiceGetMachineIDHash : semaphore acquired
06/12/20 10:18:48:839 | [INFO] | | | | SLCoreService | | | 7748 | SLCoreServiceGetMachineIDHash : semaphore signalled
06/12/20 10:18:48:839 | [INFO] | | | | OOBELib | | | 7748 | Received Params for Online Validation : Driver : V6{}AcrobatPro-AS2-Win-GM, Caller : 3
06/12/20 10:18:48:839 | [INFO] | | | | OOBELib | | | 7748 | received LEID : V6{}AcrobatPro-AS2-Win-GM
06/12/20 10:18:48:839 | [INFO] | | | | OOBELib | | | 7748 | Supported Locales : en_US
06/12/20 10:18:48:839 | [INFO] | | | | OOBELib | | | 7100 | OOBELib ValidateSerialOnline
06/12/20 10:18:48:840 | [INFO] | | | | DispatchClientLib | | | 7100 | Scope : [2]
06/12/20 10:18:48:840 | [INFO] | | | | DispatchClientLib | | | 7100 | Setting scope to GM
06/12/20 10:18:48:840 | [INFO] | | | | OOBELib | | | 7100 | Validate using Driver LEID : V6{}AcrobatPro-AS2-Win-GM, App LEID : <blank>, SN : 970784033803947593321496
06/12/20 10:18:48:850 | [ERROR] | | | | OOBELib | | | 7100 | Failed to get system default proxy in setProxyCredentialsForIALSession
06/12/20 10:18:48:850 | [INFO] | | | | OOBELib | | | 7100 | Failed to set proxy credentials for IAL session while validating serial number
06/12/20 10:18:48:850 | [INFO] | | | | OOBELib | | | 7100 | IALClient IAL_SetCaller-[0] took-[0.00]ms.
06/12/20 10:18:48:850 | [INFO] | | | | DispatchClientLib | | | 7100 | EndPoint requested: [AES]
06/12/20 10:18:48:850 | [INFO] | | | | DispatchClientLib | | | 7100 | Length of the URL: [51]
06/12/20 10:18:48:850 | [INFO] | | | | DispatchClientLib | | | 7100 | Returning from getEndpointAddr: [0]
06/12/20 10:18:48:851 | [INFO] | | | | DispatchClientLib | | | 7100 | EndPoint requested: [AES]
06/12/20 10:18:48:851 | [INFO] | | | | DispatchClientLib | | | 7100 | Length of the URL: [51]
06/12/20 10:18:48:851 | [INFO] | | | | DispatchClientLib | | | 7100 | URL found [https://lm.licenses.adobe.com/aes/aes/v1/serialInfo]
06/12/20 10:18:48:851 | [INFO] | | | | DispatchClientLib | | | 7100 | Returning from getEndpointAddr: [0]
06/12/20 10:18:48:942 | [INFO] | | | | OOBELib | | | 7100 | HTTPCommunicationAgent::processMessage is https://lm.licenses.adobe.com/aes/aes/v1/serialInfo (extURL=)
06/12/20 10:18:49:096 | [INFO] | | | | OOBELib | | | 3260 | HTTP Request Status code 200.
06/12/20 10:18:49:097 | [INFO] | | | | OOBELib | | | 3260 | HTTP Request got first WINHTTP_CALLBACK_STATUS_DATA_AVAILABLE with size 213.
06/12/20 10:18:49:098 | [INFO] | | | | OOBELib | | | 7100 | HTTPCommunicationAgent- Return Code:[0] response size-[213] time taken-[155.84]ms.
06/12/20 10:18:49:098 | [ERROR] | | | | OOBELib | | | 7100 | Got error from server-[16].
06/12/20 10:18:49:098 | [ERROR] | | | | OOBELib | | | 7100 | ErrDesc from server: No LEID in common for the serial number and driver leid combination..
06/12/20 10:18:49:098 | [INFO] | | | | OOBELib | | | 7100 | Validate Serial status-[528] took-[248.13]ms.
06/12/20 10:18:49:098 | [INFO] | | | | OOBELib | | | 7100 | IALClient IAL_SetCaller-[0] took-[0.00]ms.
06/12/20 10:18:49:099 | [ERROR] | | | | OOBELib | | | 7100 | OOBELib IAL VSN Common LEID not found
06/12/20 10:18:49:099 | [ERROR] | | | | OOBELib | | | 7100 | OOBELib IAL ValidateSerial call has failed : 528
06/12/20 10:18:49:099 | [ERROR] | | | | OOBELib | | | 7100 | Using Driver/ALL combination for offline/invalid SNs scenario
06/12/20 10:18:49:099 | [ERROR] | | | | OOBELib | | | 7100 | SN validated for AAMEE mode
06/12/20 10:18:49:099 | [INFO] | | | | OOBELib | | | 7100 | OOBELib stat = 257
06/12/20 10:18:49:843 | [ERROR] | | | | Adobe PRTK | | | 7748 | Failed to validate the serial number

06/12/20 10:18:49:844 | [INFO] | | | | Adobe PRTK | | | 7748 | Return code 14
06/12/20 10:18:49:844 | [INFO] | | | | Adobe PRTK | | | 7748 | *** Adobe PRTK tool END ***

 

I disable the windows firewall. I turned off the AV. I the Adobe connection is not blocked by a firewall. Verified using the latest PRTK package. Verifed use the correct seial.

I have spent over 4 hours working on this. I am out of ideas.

 

Any help would be appreciated. 

Topics

Install update and subscribe to Acrobat

Views

104

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 12, 2020 0

Have something to add?

Join the conversation