Fatal error message after update

[lyndalll4110237]

Adobe program installed an update first thing this morning & since then, I have been unable to open any PDF document whatsoever.

Now the program itself will not open & I am constantly receiving the message "Fatal Error - Acrobat failed to connect to a DDE server".

I have tried to uninstall, repair, reinstall................nothing is working.

Please help!!!

[kglad]

reset your preferences -   https://forums.adobe.com/thread/1595848?start=0&tstart=0

if that fails:

uninstall acrobat (after securing your serial number)

if win os, clean per Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

restart your computer

reinstall acrobat and activate with your serial number

if that fails, Acrobat failed to connect to a DDE server

[Kshakti]

Hi lyndalll,

Can you please let me know the following details:

1. Operating system details and machine specifications.
2. Location from where you are trying to opening the file.
3. Acrobat product you are facing issue with. (Adobe Acrobat or Adobe Reader) ?
4. Can you please kill all the Acrobat processes in task manager and then try to open any PDF.

Thanks,

Shakti K

[Meenakshi Negi]

Hi Lyndalll,

Adobe Acrobat and Reader official update containing the fix for this issue is now available.

This update will be automatically pushed to all existing installations of Acrobat and Reader.

If you wish, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

For  more information on this release, please refer this help document: Acrobat Help | Release notes | Acrobat DC and Acrobat Reader DC | Update

Please try this and let us know how it goes.

Let us know if you experience any issue.

Regards,

Meenakshi