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Favorite PDF files

New Here ,
Oct 09, 2020

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Hi,

Simple issue here:

When logging out and re-logging in to my Adobe Acrobat Pro account, all my identified favorite files are lost (the ones with a star), as well as the history of the recently opened files.

I loose a lot of time re-identifying all my favourite files everytime I have to re-log.

Thank you in advance for your kind support.

 

Nicolas

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Edit and convert PDFs, Install update and subscribe to Acrobat

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Favorite PDF files

New Here ,
Oct 09, 2020

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Hi,

Simple issue here:

When logging out and re-logging in to my Adobe Acrobat Pro account, all my identified favorite files are lost (the ones with a star), as well as the history of the recently opened files.

I loose a lot of time re-identifying all my favourite files everytime I have to re-log.

Thank you in advance for your kind support.

 

Nicolas

TOPICS
Edit and convert PDFs, Install update and subscribe to Acrobat

Views

58

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Oct 09, 2020 0
Adobe Community Professional ,
Oct 09, 2020

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Hi,

Can you confirm the exact version of the software and where your files are stored (local, network, Document Cloud....)

The Login In / Log Out process you use, is that from one computer to another or on the same computer?

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Oct 09, 2020 0
New Here ,
Oct 09, 2020

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Hi Eric,

Thanks for your answer.

I am using Acrobat Pro DC v 2020.012.20048:

Nicolas5C9C_0-1602233615964.png

My favorite files can be stored either on Sharepoint (via OneDrive cloud system) or on my local drive.

Finally, I always use the same computer.

 

I was on ly way to capture my screen to show you how empty the favorite tab was, but it seems that it has all been recovered somehow!

It looks like a massive lag, and it probably needs a few hours to recover the user preferences after logging in.

 

Sorry for your time, I figure I'll simply have to wait a little while next time.

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Oct 09, 2020 0
Most Valuable Participant ,
Oct 09, 2020

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I don't have an answer regarding why it's not working (could be a bug in Acrobat), but if you do it using a script it will be much more stable. I've created a (paid-for) tool that allows you to define a "session", a list of files (favorites, if you will) that all open together, to the exact location where you left them when the session was last saved. You're welcome to check it out, here: http://try67.blogspot.com/2011/12/acrobat-save-and-load-sessions.html

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Oct 09, 2020 0
Adobe Community Professional ,
Oct 09, 2020

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Why does you log out?

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Oct 09, 2020 0
New Here ,
Oct 12, 2020

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It's just that I am having other issues with the shared review hosted on Sharepoint: when I change my win10 credentials, Acrobat is no longer able to collect the new comments or to publish any.

So I tried almost everything, including logging out (without any success).

See my other topic here: 

https://community.adobe.com/t5/acrobat/shared-revisions-hosted-on-sharepoint/m-p/11494295?page=1

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Oct 12, 2020 0