Feedback loop on Fill & Sign

New Here ,
Apr 13, 2021 Apr 13, 2021

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I've used the Fill & Sign feature many times in the past, but now I'm having an issue where I'm trying to send an electronic form through Adobe Acrobat... when I go to "Fill & Sign" with my form and then to "Get Others to Sign", everything works like it should and I'm able to "Prepare the Form"... however, when I click "Ready to Send" for adding recipients, I get stuck on the "Send for Signature" page... and it props me to "Select Files"... if I go that route, I get caught in this endless feedback loop where I'm unable to add the email of the recipient I want to get the form. Anyone else have this issue or any solution?

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General troubleshooting, PDF forms

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Adobe Employee ,
Apr 13, 2021 Apr 13, 2021

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Hi there

 

Hope you are doing well and sorry for the trouble. As described you are unable to send the documents for signature.

 

Please try to sign out of the application, reboot the computer once and relogin with the same Adobe ID and check if that works.

 

Also make sure that you have the latest version 21.01.20145 installed go to Help > Check for Updates and reboot the computer .

 

If it still doesn't work, please try to reset the Acrobat preferences to default as described in the help page: https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792... and check

 

You may also try to send the documents for signature via Document Cloud https://documentcloud.adobe.com/link/home/ and see if that helps.

 

Regards

Amal

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