File conversion taking a long time. Normal?

New Here ,
Apr 09, 2020 Apr 09, 2020

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I just purchased adobe because disappearing Preview sticky notes and text in sticky notes was driving me nuts. In some mac forum I read that if you open the doc in adobe, you can probably see the notes.

 

I started the program 3 hours ago, converting docs to pdf, and I still can't open any of my pdf files. I get the message "There was an error opening this document. Acrobat cannot open this file because a task is still active in Acrobat. Please return to Acrobat and end the task before opening this file." Should it take this long?

 

Suggestions?

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File sync, Installation

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Adobe Community Professional ,
Apr 09, 2020 Apr 09, 2020

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I moved this to the Acrobat forum.

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