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File document created when using Print to PDF or Adobe PDF

New Here ,
Sep 28, 2020

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There was an update and it appears this started happening after download of update.  Can't print/save a PDF document now.  Any solutions?

Navigate to Acrobat>Print>Advanced>uncheck "Print to File">OK

 

If this doesn't fix, then help us with the short video clip of your whole workflow.

 

Thanks,

Akanchha 

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Create PDFs

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File document created when using Print to PDF or Adobe PDF

New Here ,
Sep 28, 2020

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There was an update and it appears this started happening after download of update.  Can't print/save a PDF document now.  Any solutions?

Navigate to Acrobat>Print>Advanced>uncheck "Print to File">OK

 

If this doesn't fix, then help us with the short video clip of your whole workflow.

 

Thanks,

Akanchha 

TOPICS
Create PDFs

Views

99

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Sep 28, 2020 0
Adobe Employee ,
Sep 28, 2020

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Hi Dean,

Hope you are well.

Is it Print to Adobe PDF function that has stopped working after installing the latest update or is it Print and Save function has stopped working?

Which application is being used to use the "Adobe PDF" printer? I guess its MS Office.

If Adobe PDF printer has stopped working, then you may try the following steps to see if that helps-

1- Open Acrobat>Help>Repair Installation

2- Please share the exact version of Acrobat you are working with. Is it the latest one 20.012.20048 ? If not, then please check for update.

3- Nothing helped? Follow the instruction given in this help article https://helpx.adobe.com/acrobat/kb/troubleshoot-acrobat-pdfmaker-problems-office.html

 

Thanks,

Akanchha

 

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Sep 28, 2020 0
New Here ,
Sep 28, 2020

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Dean5CA4_0-1601321580154.png

Dean5CA4_1-1601321614534.png

While in Acrobat, I tried using Adobe PDF and Microsoft Print to PDF and that is where the file documents are being created.

 

From Office, I can create a PDF either by Saving as a Adobe PDF, or printing as Adobe PDF or Microsoft Print to PDF.

 

Ran repair installation twice.  Rebooted computer after each repair without any luck.  Still creating a File document instead of a PDF.  

 

 

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Sep 28, 2020 0
Adobe Employee ,
Sep 28, 2020

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Navigate to Acrobat>Print>Advanced>uncheck "Print to File">OK

 

If this doesn't fix, then help us with the short video clip of your whole workflow.

 

Thanks,

Akanchha 

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Sep 28, 2020 0
New Here ,
Sep 28, 2020

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That worked!  Thank you!!!

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Sep 28, 2020 0
Adobe Employee ,
Oct 05, 2020

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Awesome! Glad to hear that worked for you. 

 

~Akanchha 

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Oct 05, 2020 0