File preview thumbnails aren't working for Acrobat DC files in Windows Explorer

Community Beginner ,
Apr 09, 2015 Apr 09, 2015

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I just upgraded from Acrobat XI to Acrobat DC on Windows 7, and now any new PDFs I create display with a generic PDF icon rather than a thumbnail preview of the file.  Files created in Acrobat XI are displaying correctly (see screenshot).  Is anyone else experiencing this and is there a resolution?PDF-Icon-Screenshot.jpg

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Install update and subscribe to Acrobat

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correct answers 1 Correct Answer

Adobe Employee , May 11, 2016 May 11, 2016
Hi djbillyThis was fixed in our update released yesterday. Make sure you are on the latest update by visiting Help > Check for updates.Next, to enable thumbnail previews go to Preferences > General and then select Enable PDF thumbnail previews in Windows Explorer.Thanks,-ashu

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Explorer ,
May 04, 2016 May 04, 2016

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LOL!!! Boy, you are a nut! But you are right on point. That's the corporate way. They deny you the staple so that you will BUY the beef. They think if you don't buy the beef, then you don't eat. I, too, used FoxIt....

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Community Beginner ,
May 04, 2016 May 04, 2016

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Lol... That's I guess is the whole point Adobe wanted.

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Community Beginner ,
May 05, 2016 May 05, 2016

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I would like to use the Howitzer on the ass that is in charge of adobes software

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Explorer ,
May 06, 2016 May 06, 2016

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"We had to remove the thumbnail preview functionality from Acrobat and Reader DC for technical reasons"..., are you serious? This is not a joke? You had to remove this functionality for technical reasons? Well, I guess I'll have to remove Adobe Acrobat Reader DC for technical reasons too. Reasons: It doesn't work!

That's so idiotic!

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Adobe Employee ,
May 09, 2016 May 09, 2016

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Hi All,

With the upcoming quarterly update releasing on 10 May 2016, file preview thumbnails issue has been fixed.

Regards,
Rave

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Explorer ,
May 09, 2016 May 09, 2016

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I'll believe that when I see it! Do you know how many "quartely updates" this issue has surpassed? A bunch!

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Adobe Employee ,
May 09, 2016 May 09, 2016

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With the previous release we fixed it for 32 bit machines and with the upcoming update we have included 64 bit OS as well.

Regards,
Rave

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Explorer ,
May 09, 2016 May 09, 2016

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As "fate" would have it. I own two laptops, 32 bit, processors. The thumbnail is as bland an "A" as Adobe has ever produced. So, what did I do wrong?

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Explorer ,
May 09, 2016 May 09, 2016

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Complete folder of adobe pdfs.pngSystem proof page.png

Just so you know ....

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Explorer ,
May 09, 2016 May 09, 2016

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Just in case you DON'T know....

Adobe thumbnail preview.png

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Explorer ,
May 09, 2016 May 09, 2016

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It is like fairy magic. It only works if you believe. Now tap your heels three times and truly believe in the power of friendship!

If it still does not work now, then you are faithless heretic that must be purged by the next full moon. You are such a Bobby BuzzKill.

Have a nice day. Thank you for using Adobe.

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New Here ,
May 10, 2016 May 10, 2016

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The new release 15.016.200039 does restore PDF thumbnails for me.  I'm using Windows 7 Pro, 64-bit. 

I had just uninstalled Reader DC, saw that the release as of 5/10/2016 (today) is supposed to fix the thumbnails for 64-bit Windows., so I downloaded the new version, installed and yes it does render the thumbnails correctly.  Yay!

There was some weirdness, initially, with having DC set as the default PDF program, since I also have Acrobat 3D version 8 on my PC; I had to use the Open With... command in Windows Explorer and after that everything is good.  Hope that helps.

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Community Beginner ,
May 10, 2016 May 10, 2016

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Confirm that release 15.016.20039 generates thumbnails in Win 10 Pro, 64-bit, too. In principle I'm very happy about that.

Thumbnail rendering is awfully slow indeed (...my machine isn't). Anyone with the same experience. Is this "normal" behaviour? With Acrobat XI and Adobe Reader x64 fixes installed rendering was much faster.

Thanks for any comment

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Explorer ,
May 10, 2016 May 10, 2016

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OK, I'll take a bite of the apple, although the 32 bit "fix" clearly didn't "fix" my problem!

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Explorer ,
May 10, 2016 May 10, 2016

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Just finished uninstalling FoxIt, uninstalling Adobe Acrobat Reader DC, doing a complete registry purge of both apps, reinstalled Adobe Acrobat Reader DC, and voila! Thumbnails! Just like the old days, THUMBNAILS!

Now, if only they don't "update" it back to no longer working like they did in Adobe Reader 10.x.x....

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Explorer ,
May 10, 2016 May 10, 2016

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My renderings were rather quick. In fact, I finished the install, opened the folder, and they were there.

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Explorer ,
May 10, 2016 May 10, 2016

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OK, not so fast! I had another folder that has documents that I need to have thumbnails for, and all I have is that ridiculous "A"! I have opened several documents, reset the folder, jumped through four hoops, and made a sweet potato soufflé! That ugly "A" is still holding court!

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Adobe Community Professional ,
May 10, 2016 May 10, 2016

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I had to mark the Thumbnails checkbox under Edit > Preferences > General in Acrobat DC for my 64-bit version of Windows 10 and that ran the install. Next was to click OK when done.

No thumbnails until I remembered to uninstall the FPV Codec and the 64-bit Preview Handler.

Now it's all good, even with Extra-Large Thumbnails in the Explorer.

If you have a few stubborn PDFs that won't render a thumbnail, open it up in DC and make an undo-able change like using a Comment marker to make a short line and then Ctrl-z to undo it. That puts the PDF into a changed state and when you close and "save changes", it will rewrite the file and you should get a thumbnail.

Another tip is to run Disk Cleanup (Right-click on your drive, choose Properties, and click "Disk Cleanup". when it is done scanning, checkmark the thumbnails box)

Then click OK to finish the Cleanup.

Gene

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Community Beginner ,
May 10, 2016 May 10, 2016

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Had to go Help > Repair Installation for the option to show in General Preferences.

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Adobe Community Professional ,
May 10, 2016 May 10, 2016

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OK, I hope it all works now.   I forget a repair is needed now and then.

Do you have to go through the updates as a result?

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Community Beginner ,
May 10, 2016 May 10, 2016

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Yes the process takes you through the update again.

All seems fine now.

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Adobe Community Professional ,
May 10, 2016 May 10, 2016

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Our long national thumbnails nightmare is over.

Gene

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Community Beginner ,
May 10, 2016 May 10, 2016

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It is insane it took Adobe so long for recognizing and fixing the issue.

Some ppl should get fired over this type of poor / bad decisions.

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Explorer ,
May 11, 2016 May 11, 2016

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Yeah, this is still what I get!

Yeah....png

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Adobe Employee ,
May 11, 2016 May 11, 2016

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Hi djbilly

This was fixed in our update released yesterday. Make sure you are on the latest update by visiting Help > Check for updates.

Next, to enable thumbnail previews go to Preferences > General and then select Enable PDF thumbnail previews in Windows Explorer.

Thanks,

-ashu

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