File preview thumbnails aren't working for Acrobat DC files in Windows Explorer

Community Beginner ,
Apr 09, 2015 Apr 09, 2015

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I just upgraded from Acrobat XI to Acrobat DC on Windows 7, and now any new PDFs I create display with a generic PDF icon rather than a thumbnail preview of the file.  Files created in Acrobat XI are displaying correctly (see screenshot).  Is anyone else experiencing this and is there a resolution?PDF-Icon-Screenshot.jpg

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Install update and subscribe to Acrobat

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Adobe Employee , May 11, 2016 May 11, 2016
Hi djbillyThis was fixed in our update released yesterday. Make sure you are on the latest update by visiting Help > Check for updates.Next, to enable thumbnail previews go to Preferences > General and then select Enable PDF thumbnail previews in Windows Explorer.Thanks,-ashu

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New Here ,
Jun 06, 2016 Jun 06, 2016

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Hello

Thumbnails now working since latest update but are quite slow to generate and task manager says process Adobe Acrobat Reader DC (32bit) and using 55% cpu ?

Is this correct with Acrobat dc Pro on a 64 bit system ?

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New Here ,
Aug 22, 2016 Aug 22, 2016

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I was gonna let you know, I was able to get it to work, but not 100% sure of the exact steps I took.... I did something like this.

Install Adobe Reader DC. ( Already have Adobe Acrobat DC )

In Adobe Reader, Set preferences to show Thumbnails in Explorer. Restart.

Installed this... https://www.pretentiousname.com/adobe_pdf_x64_fix/     

Uninstalled Adobe Reader DC.

in Adobe Acrobat, Preferences>General> Unchecked Enable PDF thumbnail preview > Restart

in Adobe Acrobat, Preferences>General> CHECKED Enable PDF thumbnail preview > Restart

For whatever reason, after that it has been working well for me now for about a week or more with no issues. It doesn't have to regenerate the thumbnails every time.

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Community Beginner ,
Aug 22, 2016 Aug 22, 2016

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Thanks I'll have a look. Adobe needs to provide an update to fix without messing around - I do appreciate your advice on this though

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Contributor ,
Mar 27, 2017 Mar 27, 2017

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I just got a brand new computer

Running Windows 10 64bit

Fresh install of Acrobat DC

Enabled the option to show preview thumbnails

..... NO THUMBNAILS.....

If it doesn't work with a fresh computer and a fresh install, then when will it work?

I guess this issue was not fixed in the October 2016 release...

Back to Foxit etc...

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Community Beginner ,
May 01, 2017 May 01, 2017

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I just got a new computer running Windows 10 and Acrobat Pro DC Version 2017.009.20044 and the preview works fine.

Just have to make sure that in the File Explorer under the View tab the Preview Pane option is highlighted

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New Here ,
May 01, 2017 May 01, 2017

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Not on this MAC

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Adobe Community Professional ,
May 01, 2017 May 01, 2017

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I own a mid 2012 MBP/OSX 10.12.4 running Acrobat DC 2017.009.20044

There is no problem rendering PDF thumbnails, although some larger files (20 MB +) take a while.

One trick I have is to select the icon and press the spacebar for a preview, then press it again to see the thumbnail in the Finder.

So let me know if that helps and if your version is the same as mine.

Gene

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New Here ,
Jul 13, 2017 Jul 13, 2017

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I've had the same issue with Windows 10 and no previews for a couple of years now.

Must be beyond Adobe's developers' ability to fix, so maybe they could pay Foxit some money to come in and show them how to do it?

I've uninstalled my Adobe reader and will look at alternatives for their other software, as obviously the bean-counters higher up in the organisation don't see a drop in sales, so they don't think it's an issue. Perhaps the core-workers in the organisation are embarrassed by this situation but their hands are tied?

Of course there are many new users every day of Adobe software, so there must not be enough users uninstalling the software to have any net impact on their bottom line, hence the lack of motivation by the PEOPLE in the company to fix what is a majorly annoying, and in some cases, work-flow slowing/efficiency sapping bug with a feature that is normally highly utilised.

Amazing, reminds me of the good'ol'days of IBM, who moved at the rate of a giant Tortoise and frustrated many who ended up buying machines from agile companies like Compaq and other clone manufacturers.

Good on you Adobe!

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New Here ,
May 01, 2017 May 01, 2017

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NO IT DID NOT FIX IT

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