File Repository for ConnectorIcons is growing; how to manage?

Community Beginner ,
Jan 23, 2020 Jan 23, 2020

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In reviewing our virtual desktop user profiles, we are finding a new cache of files that we need to manage and delete due to our roaming profile performance.  In \AppData\LocalLow\Adobe\Acrobat\DC\ConnectorIcons, we have a stash of  "thumbnail" bmp files that are averaging 81kb each.  It appears that these files are not being managed/deleted in a timely manner.  How do we do that automatically versus manually deleting them?

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Adobe Community Professional ,
Jan 23, 2020 Jan 23, 2020

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Hi,

 

In which version of MS Windows is this happening?

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Community Beginner ,
Jan 23, 2020 Jan 23, 2020

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8.1

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Adobe Community Professional ,
Jan 25, 2020 Jan 25, 2020

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Hi, 

 

You can use command line , something like this :  

forfiles /p “C:\Users\-\AppData\LocalLow\Adobe\Acrobat\DC\ConnectorIcons” /m *.bmp /c “cmd /c del @path”

 

See more herehttps://stackoverflow.com/questions/51054/batch-file-to-delete-files-older-than-n-days

 

Or, execute the Forfiles.exe program by opening the Task Scheduler as Administrator --> Action--> Create Task---> assign a Name for your action in the General tab--->> go to the Action tab---> click on New-->>New Action;  copy and paste the forfile.exe  script in the Program / script blank provided by the dialogue box. Click OK,---> and click OK once more--->>click Yes when prompted if " Do you want to run forfiles.exe with the following arguments" message.

 

 

 

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Adobe Community Professional ,
Jan 25, 2020 Jan 25, 2020

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I forgot to add to make sure that in this line C:\Users\-\AppData\     <<------  to substitute the dash that I placed in there with the current user account name for that directory path

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Community Beginner ,
Jan 25, 2020 Jan 25, 2020

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Thanks. I would much rather prefer a method to disable these files from saving locally versus cleaning up Adobe’s unwanted thumbnails. It really should be an option versus automatic

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New Here ,
Apr 09, 2020 Apr 09, 2020

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Hi,

have you got find a solution to disable this files from saving locally ?

 

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Adobe Community Professional ,
Apr 10, 2020 Apr 10, 2020

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Is Adobe Acrobat the only application that is writing a cache of thumbnails to this folder, or is it happening with other programs too?

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Community Beginner ,
May 01, 2020 May 01, 2020

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@stephane47- No one from Adobe has responded.  @ls_rbls- just Adobe.

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Adobe Community Professional ,
May 01, 2020 May 01, 2020

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I just deleted all bitmap files from it and renamed the folder.

 

Acrobat is not acting out and  so far, after I renamed it nothing seems to be writing files to that folder 

 

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Adobe Community Professional ,
May 02, 2020 May 02, 2020

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++Update ,

 

Deleting the ConnectorIcons folder doesn't do anything. It recreates itself everytime you startup the Acrobat application. 

 

 

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New Here ,
Oct 16, 2020 Oct 16, 2020

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Did you solved the problem?

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Adobe Community Professional ,
Oct 16, 2020 Oct 16, 2020

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The batch script is what works for me and run it as a scheduled task periodically.

 

From what I read before this folder needs to exist and it shouldn't be deleted. 

 

I am going to continue to research about this.

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New Here ,
Feb 25, 2021 Feb 25, 2021

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Hi there, was there any further answers on this one please. In a Windows remote desktop server environment with 60 users...

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Adobe Community Professional ,
Feb 25, 2021 Feb 25, 2021

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Apparently not a lot of users have or are experiencing this.

 

I am surprised to see that about a year later it is still happening.

 

What happens if the  you disable Thumbnail Preview in Windows Explorer, amd also disable the following:

 

  • in Security (Enhanced) preferences disbale Protected Mode at Startup (Preview)
  • and if the Internet Explorer 11 has the Adobe PDF Maker ads-on installed, disable too and test again.

These are the only two ideas that I can think off, aside from messing around with registry hives.

 

 

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New Here ,
Feb 25, 2021 Feb 25, 2021

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Thanks for the reply, appreciated.  We don't have that tick box enabled or really use IE11. However, starting with the ideas from the above script I did some more research/experimenting with powershell and successfully used the following to clear the contents (only) of the ConnectorIcons folder from all user profiles, freeing almost 20Gb of space.

 

Get-ChildItem C:\Users |%{Remove-Item -Path "C:\Users\$_\AppData\LocalLow\Adobe\Acrobat\DC\ConnectorIcons\*" -Force -Recurse}

 

The above example removes from all user profiles with the $_ entry and takes some time. I'd say test first with a single profile (TESTUSER) in my example and check the results first. Cheers, David.

 

Get-ChildItem C:\Users |%{Remove-Item -Path "C:\Users\TESTUSER\AppData\LocalLow\Adobe\Acrobat\DC\ConnectorIcons\*" -Force -Recurse}

 

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Adobe Community Professional ,
Feb 25, 2021 Feb 25, 2021

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Nice!

 

Thank you for sharing that script.

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