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File Repository for ConnectorIcons is growing; how to manage?

Community Beginner ,
Jan 23, 2020 Jan 23, 2020

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In reviewing our virtual desktop user profiles, we are finding a new cache of files that we need to manage and delete due to our roaming profile performance.  In \AppData\LocalLow\Adobe\Acrobat\DC\ConnectorIcons, we have a stash of  "thumbnail" bmp files that are averaging 81kb each.  It appears that these files are not being managed/deleted in a timely manner.  How do we do that automatically versus manually deleting them?

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correct answers 1 Correct answer

New Here , Feb 25, 2021 Feb 25, 2021

Thanks for the reply, appreciated.  We don't have that tick box enabled or really use IE11. However, starting with the ideas from the above script I did some more research/experimenting with powershell and successfully used the following to clear the contents (only) of the ConnectorIcons folder from all user profiles, freeing almost 20Gb of space.

 

Get-ChildItem C:\Users |%{Remove-Item -Path "C:\Users\$_\AppData\LocalLow\Adobe\Acrobat\DC\ConnectorIcons\*" -Force -Recurse}

 

The above example remove

...

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Community Expert ,
Jan 23, 2020 Jan 23, 2020

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Hi,

 

In which version of MS Windows is this happening?

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Community Beginner ,
Jan 23, 2020 Jan 23, 2020

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8.1

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Community Expert ,
Jan 25, 2020 Jan 25, 2020

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Hi, 

 

You can use command line , something like this :  

forfiles /p “C:\Users\-\AppData\LocalLow\Adobe\Acrobat\DC\ConnectorIcons” /m *.bmp /c “cmd /c del @path”

 

See more herehttps://stackoverflow.com/questions/51054/batch-file-to-delete-files-older-than-n-days

 

Or, execute the Forfiles.exe program by opening the Task Scheduler as Administrator --> Action--> Create Task---> assign a Name for your action in the General tab--->> go to the Action tab---> click on New-->>New Action;  copy and paste the forfile.exe  script in the Program / script blank provided by the dialogue box. Click OK,---> and click OK once more--->>click Yes when prompted if " Do you want to run forfiles.exe with the following arguments" message.

 

 

 

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Community Expert ,
Jan 25, 2020 Jan 25, 2020

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I forgot to add to make sure that in this line C:\Users\-\AppData\     <<------  to substitute the dash that I placed in there with the current user account name for that directory path

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Community Beginner ,
Jan 25, 2020 Jan 25, 2020

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Thanks. I would much rather prefer a method to disable these files from saving locally versus cleaning up Adobe’s unwanted thumbnails. It really should be an option versus automatic

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New Here ,
Apr 09, 2020 Apr 09, 2020

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Hi,

have you got find a solution to disable this files from saving locally ?

 

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Community Expert ,
Apr 10, 2020 Apr 10, 2020

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Is Adobe Acrobat the only application that is writing a cache of thumbnails to this folder, or is it happening with other programs too?

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Community Beginner ,
May 01, 2020 May 01, 2020

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@stephane47- No one from Adobe has responded.  @ls_rbls- just Adobe.

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Community Expert ,
May 01, 2020 May 01, 2020

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I just deleted all bitmap files from it and renamed the folder.

 

Acrobat is not acting out and  so far, after I renamed it nothing seems to be writing files to that folder 

 

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Community Expert ,
May 02, 2020 May 02, 2020

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++Update ,

 

Deleting the ConnectorIcons folder doesn't do anything. It recreates itself everytime you startup the Acrobat application. 

 

 

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New Here ,
Oct 16, 2020 Oct 16, 2020

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Did you solved the problem?

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Community Expert ,
Oct 16, 2020 Oct 16, 2020

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The batch script is what works for me and run it as a scheduled task periodically.

 

From what I read before this folder needs to exist and it shouldn't be deleted. 

 

I am going to continue to research about this.

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New Here ,
Feb 25, 2021 Feb 25, 2021

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Hi there, was there any further answers on this one please. In a Windows remote desktop server environment with 60 users...

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Community Expert ,
Feb 25, 2021 Feb 25, 2021

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Apparently not a lot of users have or are experiencing this.

 

I am surprised to see that about a year later it is still happening.

 

What happens if the  you disable Thumbnail Preview in Windows Explorer, amd also disable the following:

 

  • in Security (Enhanced) preferences disbale Protected Mode at Startup (Preview)
  • and if the Internet Explorer 11 has the Adobe PDF Maker ads-on installed, disable too and test again.

These are the only two ideas that I can think off, aside from messing around with registry hives.

 

 

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New Here ,
Feb 25, 2021 Feb 25, 2021

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Thanks for the reply, appreciated.  We don't have that tick box enabled or really use IE11. However, starting with the ideas from the above script I did some more research/experimenting with powershell and successfully used the following to clear the contents (only) of the ConnectorIcons folder from all user profiles, freeing almost 20Gb of space.

 

Get-ChildItem C:\Users |%{Remove-Item -Path "C:\Users\$_\AppData\LocalLow\Adobe\Acrobat\DC\ConnectorIcons\*" -Force -Recurse}

 

The above example removes from all user profiles with the $_ entry and takes some time. I'd say test first with a single profile (TESTUSER) in my example and check the results first. Cheers, David.

 

Get-ChildItem C:\Users |%{Remove-Item -Path "C:\Users\TESTUSER\AppData\LocalLow\Adobe\Acrobat\DC\ConnectorIcons\*" -Force -Recurse}

 

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Community Expert ,
Feb 25, 2021 Feb 25, 2021

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Nice!

 

Thank you for sharing that script.

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New Here ,
Feb 28, 2022 Feb 28, 2022

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Nickel, ç'est exactement la solution que je recherchais. Merci !

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Community Beginner ,
Mar 14, 2022 Mar 14, 2022

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Don’t know if it’s possible on a Windows computer – on my Mac I just emptied the folder and then locked it (I don’t use the Previous Files option).

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