File scaling is small after saving

Community Beginner ,
Aug 26, 2020

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Hello! We are having intermittent problems saving our PDF files from a medical record system called Cerner.  When we save the document (to a secure network based file server), it scales the document down to around 34%.  This is highly intermittent and isn't document specific.  The same user can redo the creation of the PDF file using the same steps in the same frontend session with a completely normal result.  Any ideas on how we can resolve this?

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Create PDFs, General troubleshooting

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File scaling is small after saving

Community Beginner ,
Aug 26, 2020

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Hello! We are having intermittent problems saving our PDF files from a medical record system called Cerner.  When we save the document (to a secure network based file server), it scales the document down to around 34%.  This is highly intermittent and isn't document specific.  The same user can redo the creation of the PDF file using the same steps in the same frontend session with a completely normal result.  Any ideas on how we can resolve this?

TOPICS
Create PDFs, General troubleshooting

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31

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Aug 26, 2020 0
Most Valuable Participant ,
Aug 26, 2020

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Does the system use Adobe products to make the PDF?

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Aug 26, 2020 0
Community Beginner ,
Aug 27, 2020

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We believe so.  It is initially generated inside the Cerner application via a webpage.  It is then printed to PDF using a PDF printer software (either MedGraphics or CutePDF depending on the user's choice).

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Aug 27, 2020 0
Most Valuable Participant ,
Aug 27, 2020

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You mean you have a PDF on a web page, then you print to PDF? Why would you do that rather than download it?

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Aug 27, 2020 0
MoHudson LATEST
Community Beginner ,
Aug 27, 2020

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The application only gives the option to print the file.  FWIW, the file is formatted in the appearance of a PDF file but I can't confirm the file type prior to us printing it to PDF.

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Aug 27, 2020 0