File scaling is small after saving

[MoHudson]

Hello! We are having intermittent problems saving our PDF files from a medical record system called Cerner.  When we save the document (to a secure network based file server), it scales the document down to around 34%.  This is highly intermittent and isn't document specific.  The same user can redo the creation of the PDF file using the same steps in the same frontend session with a completely normal result.  Any ideas on how we can resolve this?

[Test Screen Name]

Does the system use Adobe products to make the PDF?

[MoHudson]

We believe so.  It is initially generated inside the Cerner application via a webpage.  It is then printed to PDF using a PDF printer software (either MedGraphics or CutePDF depending on the user's choice).

[Test Screen Name]

You mean you have a PDF on a web page, then you print to PDF? Why would you do that rather than download it?

[MoHudson]

The application only gives the option to print the file.  FWIW, the file is formatted in the appearance of a PDF file but I can't confirm the file type prior to us printing it to PDF.