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Files lose form checkboxes and radio buttons after combined

Community Beginner ,
Aug 18, 2020

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Hello,

 

I have 2 separate fillable PDF forms that I created with Adobe Acrobat Pro DC ver 20.012.20041. Each form works as expected by themselves.

 

However, when I combine the two files (using the Combine Files Tool), many, but not all, of the checkboxes are removed from the second form and some of the first form’s radio buttons no longer work.  I do not receive any error messages when combining them.

 

Any ideas?

 

Thanks in advance for your help,
Rich

Correct answer by Richard5CB0 | Community Beginner

Hi Amal,

 

Thank you for your reply. I discovered what was causing the issue.

 

All radio buttons/check boxes that had names with a number then a period would be lost when combined.

For example, when I changed the radio button named "4. How much has your pain changed"  to "4 How much has your pain changed," the files combined without an issue.

 

Regards,
Rich

 

 

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Files lose form checkboxes and radio buttons after combined

Community Beginner ,
Aug 18, 2020

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Hello,

 

I have 2 separate fillable PDF forms that I created with Adobe Acrobat Pro DC ver 20.012.20041. Each form works as expected by themselves.

 

However, when I combine the two files (using the Combine Files Tool), many, but not all, of the checkboxes are removed from the second form and some of the first form’s radio buttons no longer work.  I do not receive any error messages when combining them.

 

Any ideas?

 

Thanks in advance for your help,
Rich

Correct answer by Richard5CB0 | Community Beginner

Hi Amal,

 

Thank you for your reply. I discovered what was causing the issue.

 

All radio buttons/check boxes that had names with a number then a period would be lost when combined.

For example, when I changed the radio button named "4. How much has your pain changed"  to "4 How much has your pain changed," the files combined without an issue.

 

Regards,
Rich

 

 

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PDF forms

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Aug 18, 2020 0
Adobe Employee ,
Aug 18, 2020

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Hi Richard

 

We are sorry for the trouble. As described after combining the two forms some check box and radio buttons are not working properly.

 

We tried to reproduce the issue on our end and its working fine. Would you mind sharing the steps you are doing to create the PDF form?

 

Please try to combine the other set of PDF forms with check boxes and radio buttons and see if that is working fine and that it is the issue with the specific set of PDF forms that you are trying to combine.

If its a file specific issue please share the file with us for testing.

 

You may also try to repair the installation of Adobe Acrobat DC (For Windows Only). Go to Help > Repair Installation and see if that makes any difference.

 

You may also try to turn off the protected mode for testing and see if that works for you. Go to Edit (Windows) > Preferences > Enhanced Security > Turn off the protected mode and uncheck the enhanced security > Click ok and reboot the computer.
Note: Turning off the security may posses security risk, please turn on the security after testing.

 

Let us know how it goes

 

Regards

Amal

 

 

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Aug 18, 2020 0
Community Beginner ,
Aug 18, 2020

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Hi Amal,

 

Thank you for your reply. I discovered what was causing the issue.

 

All radio buttons/check boxes that had names with a number then a period would be lost when combined.

For example, when I changed the radio button named "4. How much has your pain changed"  to "4 How much has your pain changed," the files combined without an issue.

 

Regards,
Rich

 

 

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Aug 18, 2020 0
Most Valuable Participant ,
Aug 18, 2020

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Was there a field in the other file called "4", or "4.xxx"?

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Aug 18, 2020 0
Community Beginner ,
Aug 18, 2020

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Hi.  In the first file, there was a radio button named 4 text and 5 some text, etc., but the text was different in each form.  Could having one pdf file with a radio button named "4 text" and another file with "4. different text" cause the issue?  Or was it simply the "." causing the problem?

 

Rich

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Most Valuable Participant ,
Aug 18, 2020

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Yes, because it's a reserved character used to denote "children" fields that belong to a single group.

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Aug 18, 2020 0
Amal. LATEST
Adobe Employee ,
Aug 18, 2020

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Hi there

 

We are glad to hear that you were able to identify the problem and get it fixed.

 

Regards

Amal

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