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When sending a form to request signatures from the desktop Adobe Acrobat DC I get:
ACCESS DENIED
You do not have access to this service. Please contact your IT Administrator to gain access.
I've read a ton of threads about this but it appears that the only way to actually get help is to have somebody at Adobe look at my account and make some magic change in "the backend"
I made the error of changing my primary email address for Creative Cloud - and that seems to be the catalyst for this issue.
Please resolve this Adobe support.
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Hi ,
Thanks for using Adobe Acrobat DC.
Can you please share below information to debug the issue -
Thanks & Regards
Himanshu Mittal
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Hi Tom,
Thank you for reaching out.
As you have mentioned that you have changed the primary email address for the Creative Cloud, that is the reason you are receiving the error message.
On checking your account, I see that there was a free Adobe Sign account registered under your current Adobe ID. And when you changed the Adobe ID, it did not change for your Adobe Sign account.
In this case, I would suggest you get in touch with the support team as only they have the access to the backend settings and they can help you update the email address for the Adobe Sign account. You may reach out to the phone support team via the number provided for your region on this page: https://helpx.adobe.com/contact/phone.html.
In meantime, try switching back to the old Adobe ID (email address) and check if you can access the service.
Let us know if you need any help.
Thanks,
Meenakshi