Fill and sign error the operation failed because adobe acrobat dc encounter an unknown error

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Feb 01, 2021 Feb 01, 2021

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Greetings,

 

I am having issue with "some" of our PDFs where if I go to do fill & sign & attempt to add a signature it returns with the following error after I attempt to save the changes. 

 

2021-02-01 19_29_31-Mail - Mark Anthony Smith - Outlook and 7 more pages - Work - Microsoft​ Edge.png

I thought it was because I was opening & saving to a network drive via VPN but when I save the same file locally the issue persisted. 

 

So I created the PDF using "Print to PDF" from Adobe Acrobat 2015. Save that newly created PDF & the issue was resolved. 

 

This is a cumbersome process especially with multiple PDFs. Does anyone have a root cause? The PDFs come from different sources so I can't validate how the PDF was created or what application but is this a known issue?

 

Also I did try to perform updates from the help drop down but there were no updates available. 

 

Windows 10 Pro x64 Edition 10.0 (build: 17134)

Adobe 2015 (ver 15.006.30527)

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General troubleshooting

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