Fill and Sign nor working on Acrobat DC

New Here ,
Mar 01, 2021 Mar 01, 2021

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Using the Acrobat DC - the sign option does nothing at all (no reply what so ever) while the other options seems to work just fine.

 

Opening the same file on Acrobat Reader - works great

 

Acrobat DC pro:

Roey5FFE_0-1614599808712.png

Acrobat Reader:

Roey5FFE_1-1614599971828.png

Roey5FFE_2-1614599987801.png

 

TOPICS
Edit and convert PDFs, PDF forms, Standards and accessibility

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Adobe Employee ,
Mar 01, 2021 Mar 01, 2021

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Hi Roey,

 

Hope you are doing well and sorry for the trouble. As described the fill and sign does nothing in Adobe Acrobat DC but works fine in Adobe Acrobat Reader DC.

 

What is the version of the application you are using? To check the version go to Help > About Acrobat and make sure you have the latest version installed. go to Help > Check for updates.

 

Please try to repair the installation (Windows Only) and reboot the computer once and check if that helps. Open Adobe Acrobat DC > Help > Repair Installation.

 

If it still doesn't work please try to reset the Acrobat Preferences to default as described https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792... and see if that helps.

 

If it still doesn't work, please try to create a new test user profile in Windows with full admin rights or enable the root account in Mac and try using the application there and check.

 

Regards

Amal

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