Fill and Sign - Request Signature Error - Access Denied

New Here ,
Mar 04, 2021 Mar 04, 2021

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My IT support person directed me this page for assistance with the 'Access Denied' error that I receive when attempting to request a signature. I need this function for a required approval process and for compliance. Is anyone available to assist?

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Edit and convert PDFs, PDF forms

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Adobe Employee ,
Mar 04, 2021 Mar 04, 2021

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Hi there

 

hope you are doing well and sorry for the trouble. As described you are unable to send the document for signature and getting the above mentioned error

 

Have you recently changed your Adobe ID/Email? If yes,

you will need to contact the Adobe Sign support team. They will help you to with the steps to make the necessary changes.

Please check your inbox, I have shared some details in the private message.

 

Also please check, if your IT department manage deployment of Acrobat in your organization, they may have turned off Document Cloud services. If they're using the Adobe Admin Console, it can be turned on for specific named users.

 

Hope it will help

 

Regards

Amal

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