Fillable fields have disappeared

[Dean001]

Hi 

Im hoping someone might be able to please help me with Acrobat DC Pro

Yesterday I created a large document with numerous fillable fields throughout the document. All was working fine and I could populate each of the blue fields on the document.

This is where things go wrong - I then tried to add a signature which i struggled with but also tried to delete that and during this time i think the dcocument saved.

Now when I open the document I can no longer see the fillable fields and can only see them when i click on the 'prepare form' tab, then when i close this they all disappear again almost as if the document is locked and I am unable to do anything with it.

Anyone got an ideas as to whats happened?

Thanks

[BarlaeDC]

Hi,

If the document has been signed with certain settings it can make the fields unaccessable, are you able to share the doument?

Regards

Malcolm

[Dean001]

Hi 

I am able to share the document to my own email address, but once i open it there is no way to add text etc - almost as if it is fully locked...

thanks

[BarlaeDC]

Hi,

 I meant can you share the document with us so we can have a look at it?

Regards

Malcolm

[Dean001]

YEs please, how do i do this?

Thanks

Dean

[BarlaeDC]

Hi,

Use any of the file sharing options and post a link here, the most obvious would be to use the adobe cloud -  https://helpx.adobe.com/uk/creative-cloud/help/share.html

Regards

Malcolm

[Jamie5EA9]

Hi, I'm having the same issue. I've created a 90+ page document with multiple fields, at this time I still need to add many more. I've added the same fields twice, saving and closing the document. When I can continue to work on the document, I open it up and the fields that I added the last time I worked on it are gone. Most recently the last save was October 2, 2020, I opened up the file today and the fields are not there.

Nowhere in the document do I, or will I have a signature field. I did however have to create a digital signature for myself back in August when I needed to test a pdf document (that I needed to sign) for my coworker; could this be causing the fields to disappear? Should I delete my digital signature?

Thanks for any help you can provide.

Jamie

[JR Boulay]

By default, signing a document locks all fields.