Copy link to clipboard
Copied
I have multiple fillable PDF forms created in-house using Adobe Acrobat Standard XI. They've worked fine up until yesterday. I had an unrelated machine issue and our IT department took my computer to install a newer version of Windows 10.
I got the computer back, load up one of the forms and the checkbox fields will not display properly. The fields were set as "check mark" in the original document. I've tried editing the field to another symbol and the only one that works is "cross"... which is basically an "X". None of the other symbols display. The properties indicate that Acrobat is using the Adobe Pi Std font for these symbols.
I COULD go through all of our dozens of forms and change the "check mark" to "cross", but this would literally take me hours of updating forms. I'm hoping for a simpler solution that would allow me to display these other symbols again.
I would appreciate any help that anyone could offer.
Thank you!
Will
Copy link to clipboard
Copied
Check to see if you have the Zapf Dingbats font installed. I seem to recall that if you do, it can interfere in a way like you're seeing.
Copy link to clipboard
Copied
Go to the Help menu and run a Repair Installation. Also make sure you have all the updates installed (again from the Help menu - Check for Updates).
Copy link to clipboard
Copied
I made sure they'd reinstalled all of the updates.
I just finished the repair. It didn't fix the issue either.
Thank you though!
Copy link to clipboard
Copied
Just a brief follow-up. Out of curiosity, I tried printing a form I knew had fields that were marked... they print out as populated, but with little pairs of scissors instead of check marks.
Copy link to clipboard
Copied
It sounds like the font is corrupt. I would try to delete it from the Windows Fonts folder (maybe make a backup copy, just in case) and then run a Repair Installation again. Unfortunately, I don't see a reliable source on Adobe's website for downloading just this font.
Copy link to clipboard
Copied
The only place I've found the font is in the Acrobat "Resource" folder. It's not located in my Windows font folder. Before I have them delete it, should I have them try copying it into the Windows font folder to see if that fixes the issue?
Or just start with deleting and then running the repair?
Thank you!
Copy link to clipboard
Copied
Yeah, sorry, I'm not seeing it in my Fonts folder, either. I guess it's one of the internal Acrobat fonts, probably ZapfDingbats (as that is the internal name of the textFont property used for the check-boxes).
Copy link to clipboard
Copied
Did you test the forms on a other computer?
Copy link to clipboard
Copied
Hi, Bernd.
Yes, the forms work as intended on my other team members' workstations. They worked on mine too, up until the reinstall of Windows yesterday.
Copy link to clipboard
Copied
Check to see if you have the Zapf Dingbats font installed. I seem to recall that if you do, it can interfere in a way like you're seeing.
Copy link to clipboard
Copied
I wanted to update... deleting the ITC Zapf Dingbats font from the Windows Fonts folder corrected the issue. I am now able to see the check marks (and other symbols) again.
I appreciate the help, everyone!

