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Fillable form checkboxes not displaying.

New Here ,
Aug 01, 2018 Aug 01, 2018

I have multiple fillable PDF forms created in-house using Adobe Acrobat Standard XI.  They've worked fine up until yesterday.  I had an unrelated machine issue and our IT department took my computer to install a newer version of Windows 10.

I got the computer back, load up one of the forms and the checkbox fields will not display properly.  The fields were set as "check mark" in the original document.  I've tried editing the field to another symbol and the only one that works is "cross"... which is basically an "X".  None of the other symbols display.  The properties indicate that Acrobat is using the Adobe Pi Std font for these symbols.

I COULD go through all of our dozens of forms and change the "check mark" to "cross", but this would literally take me hours of updating forms.  I'm hoping for a simpler solution that would allow me to display these other symbols again.

I would appreciate any help that anyone could offer.

Thank you!

Will

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PDF forms
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1 ACCEPTED SOLUTION
LEGEND ,
Aug 01, 2018 Aug 01, 2018

Check to see if you have the Zapf Dingbats font installed. I seem to recall that if you do, it can interfere in a way like you're seeing.

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Community Expert ,
Aug 01, 2018 Aug 01, 2018

Go to the Help menu and run a Repair Installation. Also make sure you have all the updates installed (again from the Help menu - Check for Updates).

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New Here ,
Aug 01, 2018 Aug 01, 2018

I made sure they'd reinstalled all of the updates.

I just finished the repair.  It didn't fix the issue either.

Thank you though!

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New Here ,
Aug 01, 2018 Aug 01, 2018

Just a brief follow-up.  Out of curiosity, I tried printing a form I knew had fields that were marked... they print out as populated, but with little pairs of scissors instead of check marks.

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Community Expert ,
Aug 01, 2018 Aug 01, 2018

It sounds like the font is corrupt. I would try to delete it from the Windows Fonts folder (maybe make a backup copy, just in case) and then run a Repair Installation again. Unfortunately, I don't see a reliable source on Adobe's website for downloading just this font.

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New Here ,
Aug 01, 2018 Aug 01, 2018

The only place I've found the font is in the Acrobat "Resource" folder.  It's not located in my Windows font folder.  Before I have them delete it, should I have them try copying it into the Windows font folder to see if that fixes the issue?

Or just start with deleting and then running the repair?

Thank you!

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Community Expert ,
Aug 01, 2018 Aug 01, 2018

Yeah, sorry, I'm not seeing it in my Fonts folder, either. I guess it's one of the internal Acrobat fonts, probably ZapfDingbats (as that is the internal name of the textFont property used for the check-boxes).

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Community Expert ,
Aug 01, 2018 Aug 01, 2018

Did you test the forms on a other computer?

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New Here ,
Aug 01, 2018 Aug 01, 2018

Hi, Bernd.

Yes, the forms work as intended on my other team members' workstations.  They worked on mine too, up until the reinstall of Windows yesterday.

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LEGEND ,
Aug 01, 2018 Aug 01, 2018

Check to see if you have the Zapf Dingbats font installed. I seem to recall that if you do, it can interfere in a way like you're seeing.

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New Here ,
Aug 01, 2018 Aug 01, 2018
LATEST

I wanted to update... deleting the ITC Zapf Dingbats font from the Windows Fonts folder corrected the issue.  I am now able to see the check marks (and other symbols) again.

I appreciate the help, everyone!

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