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Fillable form - submit button won't work

New Here ,
Aug 02, 2017

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I've created a fillable form.  Following the instructions, in added a Submit button.  It won't work.  I've checked and rechecked the instructions.  I would sure appreciate some help on this.

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Fillable form - submit button won't work

New Here ,
Aug 02, 2017

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I've created a fillable form.  Following the instructions, in added a Submit button.  It won't work.  I've checked and rechecked the instructions.  I would sure appreciate some help on this.

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PDF forms, Windows

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Aug 02, 2017 0
Most Valuable Participant ,
Aug 02, 2017

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What does "won't work" mean, exactly? What happens when you click it? Is

there an error message of some kind? Also, how did you set it up?

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Aug 02, 2017 0
New Here ,
Aug 02, 2017

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Thanks for your response!

By “won’t work,” I mean nothing happens when you click on the button. I followed the instructions given at the Adobe site.

Any help would be appreciated.

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Aug 02, 2017 0
Most Valuable Participant ,
Aug 03, 2017

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Can you share the file (via Dropbox, Google Drive, Adobe Cloud, etc.)?

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Aug 03, 2017 0
New Here ,
Aug 03, 2017

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I've saved it to my google drive, and it can be accessed here:  pre enrollment application 2018 for fillable pdf.pdf - Google Drive

Thanks so much!

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Aug 03, 2017 0
Most Valuable Participant ,
Aug 03, 2017

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You need to add "mailto:" before the email address.

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Aug 03, 2017 0
New Here ,
Aug 03, 2017

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Thank you so very much!!  I can't tell you how much I appreciate your help!

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Aug 03, 2017 0
New Here ,
Aug 03, 2017

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Hmmmm.  I made that change and it still doesn't work.   

Anything else I did wrong?

fillable pre enrollment application 2018.pdf - Google Drive

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Aug 03, 2017 0
Most Valuable Participant ,
Aug 03, 2017

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Works fine for me... In what application are you opening it?

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Aug 03, 2017 0
New Here ,
Aug 03, 2017

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Google Chrome.

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Aug 03, 2017 0
Most Valuable Participant ,
Aug 03, 2017

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That explains it... Chrome (as well as Firefox and some other browsers) use an internal PDF plugin, which is sub-par to Adobe Reader in many respects, and especially when it comes to handling form fields. You should open the file in Reader and then you'll see that it works.

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Aug 03, 2017 0
New Here ,
Aug 04, 2017

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Thanks!  That's very helpful!

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Aug 04, 2017 0
Community Beginner ,
Jun 25, 2020

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try67, 

I have a document with a submit button that works fine when opened via desktop.  However, when it's opened via chrome or other browsers the submit button does not work.  The clear and print buttons do work.  Any suggestion on how to get the submit button to work when the document is filled out via online?

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Jun 25, 2020 0
New Here ,
Apr 10, 2018

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I am having the same issue. I created a form that works perfect on the computer, but I can not get the submit button to work on the iPad!

HELP! its making me crazy and taking up too much of my time!

Thanks!

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Apr 10, 2018 0
Adobe Community Professional ,
Apr 10, 2018

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Apr 10, 2018 0
New Here ,
Oct 30, 2020

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I am having the same issue but I have the mailto: and when I hit submit it gives me the "choose the email" and then nothing. The email will not open and it dose not send anything. 

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Oct 30, 2020 0
Adobe Employee ,
Oct 30, 2020

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Hi,

 

If I understand correctly, you have the mailto: already assigned to an email address. However, when you hit submit button it further asks you to "Choose the email" isn't it?

 

Upon creating form using Acrobat>Prepare form tool To collect form data as attachments to email, type mailto: followed by the email address. For example, mailto:nobody@adobe.com.

Make sure that the email address used is correct and it doesn't have any sort of security settings enabled which blocks such responses.

Also, try removing and re-adding the mailto: addres in the PDF form.

For detailed steps, you make take help of this detailed article: https://helpx.adobe.com/acrobat/using/setting-action-buttons-pdf-forms.html#add_a_submit_button

 

Thanks,

Akanchha

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Oct 30, 2020 0
New Here ,
Oct 30, 2020

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So i have done everthing in this artical and re did the Mailto: just incase but then I click the submit amd I get the Choose email .. I say ok and nothing happens. It pauses for a min and then nothing

 

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Oct 30, 2020 0
New Here ,
Nov 24, 2020

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I'm having the exact same problems. The submit button does not work when it uploaded to the web. All other form parts are working perfectly. The submit button does nothing. I'm using the mailto:xxx.com option. HELP!!

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Nov 24, 2020 0