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Fillable Form Submitted - Then it Vanishes!

New Here ,
Sep 01, 2020

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I have been testing a fillable form before it goes live.

With three of the test email addresses - everything works well, and I get the filled responses and can easily accumulate them in a response file. The fourth test distributes perfectly, has been filled with no problems...but when it is submitted - it disappears into cyber-space and cannot be retrieved. No response comes back to me as the sender. All 4 of these emails are managed through Outlook on separate PC's bur in exactly the same way. 

I'm totally frustrated and worries that a wider distribution will only make the problem bigger.

 

HELP!!!!

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Fillable Form Submitted - Then it Vanishes!

New Here ,
Sep 01, 2020

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I have been testing a fillable form before it goes live.

With three of the test email addresses - everything works well, and I get the filled responses and can easily accumulate them in a response file. The fourth test distributes perfectly, has been filled with no problems...but when it is submitted - it disappears into cyber-space and cannot be retrieved. No response comes back to me as the sender. All 4 of these emails are managed through Outlook on separate PC's bur in exactly the same way. 

I'm totally frustrated and worries that a wider distribution will only make the problem bigger.

 

HELP!!!!

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PDF forms

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39

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Sep 01, 2020 0
Most Valuable Participant ,
Sep 01, 2020

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So the email is generated and sent, but doesn't arrive? If so, that's something to look into at the email server/application level. Once the email is generated it's completely outside the hands of the PDF viewer.

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Sep 01, 2020 0
New Here ,
Sep 01, 2020

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Thanks for this...I am totally stumped. Do you have any insights into what I should be asking at the application level?

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Sep 01, 2020 0
New Here ,
Sep 01, 2020

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...something else just happened. Inadvertently when filling out and submitting my test submission..I duplicated one. Shouldn't there be some way to presvent duplicated responses?

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Most Valuable Participant ,
Sep 01, 2020

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What do you mean by "duplicated one"? Do you mean you submitted the same data twice? There's no way to prevent that at the form level. You can, however, disable the Submit button once it's clicked.

 

You should check if the emails appear in your account's Sent folder. If so, the issue is with the target email server.

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Sep 01, 2020 0
New Here ,
Sep 01, 2020

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..nope there is nothing in the 'sent' folder or the 'spam' folder of the person sending back the filled out form that disappeared!....ugh...

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Sep 01, 2020 0
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Most Valuable Participant ,
Sep 01, 2020

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Check the Drafts folder... Maybe you never sent it.

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Sep 01, 2020 0
Most Valuable Participant ,
Sep 01, 2020

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Spam folder?

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