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I'm creating forms for a client in accrobat Pro DC - my fields font are in open sans.
Also, my client have open sans installed in his computer.
When my client is using the forms for his work, he often just copy and paste elements from a document (ex word) that is in another font format, (ex: arial black, red color, 12pts).
The problem here is that the font in the form change when he paste the content in the field... it does not remain as I have created it... It even takes the size and the color of the word document.
I also tested it on my side, same issue.
How do I get Accrobat to keep the format I originally set up without my client having to manually retype the content in the fields?
Set the field as having Rich Text Formatting. Without it the user can't change the font settings of a field, unless they edit its Properties using Acrobat.