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Filling text form in preview on mac creating another layer behind the field

Community Beginner ,
Sep 25, 2020

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I have created some PDF's with fillable text forms. When some users are attempting to fill out the form in preview on a mac they are having some wierd issuesL
- the field duplicates behind the clicked field, in another font
- when they try and start typing, the curser moves to the bottom of the paragraph and its complately unsuable. 
Has anyone seen this? How can I fix it?
PDF issue.JPG

Adobe Community Professional
Correct answer by George_Johnson | Adobe Community Professional

Preview should never be used for PDF forms. There are a number of very good reasons for this, but in general, it has lousy support for forms and even damages them in a number of ways when it saves. If you want a PDF to work correctly, it is best to use Adobe Reader or Acrobat.

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General troubleshooting, PDF forms

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Filling text form in preview on mac creating another layer behind the field

Community Beginner ,
Sep 25, 2020

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I have created some PDF's with fillable text forms. When some users are attempting to fill out the form in preview on a mac they are having some wierd issuesL
- the field duplicates behind the clicked field, in another font
- when they try and start typing, the curser moves to the bottom of the paragraph and its complately unsuable. 
Has anyone seen this? How can I fix it?
PDF issue.JPG

Adobe Community Professional
Correct answer by George_Johnson | Adobe Community Professional

Preview should never be used for PDF forms. There are a number of very good reasons for this, but in general, it has lousy support for forms and even damages them in a number of ways when it saves. If you want a PDF to work correctly, it is best to use Adobe Reader or Acrobat.

TOPICS
General troubleshooting, PDF forms

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66

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Sep 25, 2020 0
Most Valuable Participant ,
Sep 25, 2020

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Don't use Preview to fill forms. For many years it has been broken, and Apple have no interest in fixing it. Your users MUST be led to use the right software - Acrobat Reader. They also need to avoid browsers and email apps.

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Sep 25, 2020 2
Adobe Community Professional ,
Sep 25, 2020

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Preview should never be used for PDF forms. There are a number of very good reasons for this, but in general, it has lousy support for forms and even damages them in a number of ways when it saves. If you want a PDF to work correctly, it is best to use Adobe Reader or Acrobat.

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Sep 25, 2020 2