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Fixing an "export to" problem in adobe acrobat dc

Community Beginner ,
Aug 20, 2020

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I encountered a problem today with Adobe Acrobat DC. For several months, I have been using the File>Export To command to create a text-only version of a PDF, but today I found that, when clicking Export To, no secondary menu popped up. I was used to seeing a secondary menu popping up which included a dozen options, but nothing showed up. Restarting Acrobat did not solve the problem. So I chose the Export Tool in Acrobat and created the text-only version the long way. The conversion was successful, and the next time I opened a PDF in Acrobat and went to File>Export To, the regular secondary menu popped right up. I can't explain what happened, but that's how I fixed it.

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Fixing an "export to" problem in adobe acrobat dc

Community Beginner ,
Aug 20, 2020

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I encountered a problem today with Adobe Acrobat DC. For several months, I have been using the File>Export To command to create a text-only version of a PDF, but today I found that, when clicking Export To, no secondary menu popped up. I was used to seeing a secondary menu popping up which included a dozen options, but nothing showed up. Restarting Acrobat did not solve the problem. So I chose the Export Tool in Acrobat and created the text-only version the long way. The conversion was successful, and the next time I opened a PDF in Acrobat and went to File>Export To, the regular secondary menu popped right up. I can't explain what happened, but that's how I fixed it.

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Aug 20, 2020 1
Adobe Community Professional ,
Aug 21, 2020

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My gut reaction would be to do 3 things.  Restart Acrobat (which you did), restart your computer, and then finally do a Help>Repair Installation.  

 

Good luck - and let us know if this persists.  Good luck,

Dave

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Aug 21, 2020 0
Community Beginner ,
Aug 21, 2020

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Thank you very much, Dave. I was unaware of the “Repair Installation” command in the Help menu. You learn something new every day.

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Aug 21, 2020 0
Adobe Community Professional ,
Aug 21, 2020

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If a repair does not work, then it's time to clean out some of the crud that may have accumulated in the Acrobat confuguration: You can run the Acrobat Cleaner tool: http://labs.adobe.com/downloads/acrobatcleaner.html

After that, you need to re-install Acrobat, and it should behave the same way as after you insatalled it for the first time.

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Aug 21, 2020 0
Community Beginner ,
Aug 21, 2020

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After looking in my Acrobat DC program for the Mac, I find no Repair Installation command under Help or any other menu. Searching on the internet, I discovered that the command was available in previous versions of the program, but not in my DC version:

Architecture: x86_64

Build: 20.12.20043.396433

AGM: 4.30.103

CoolType: 5.14.5

JP2K: 1.2.2.46820

It is the latest version of the program, as of today. Perhaps something needs to be switched on, but I certainly have never been informed of that.

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Aug 21, 2020 0
Adobe Community Professional ,
Aug 21, 2020

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Ah, it was not clear that this is on a Mac. Yes, they removed that quite some time ago. This means your next step would be to remove the application and install again. If that still does not work, then the Cleaner tool should do the job. The good news here is that Adobe did release a version for the Mac a few years ago after it had been available for Windows only for a long time. 

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Aug 21, 2020 0